Guest Information

Arrival / Departure

Bedrooms are normally available from 3.00pm. On departure please settle your account and check out of your room by 11.00am after which time your temporary membership of the Careys Manor leisure club and SenSpa ceases.

Parking

Complimentary Car Parking is available onsite. One Tesla Universal Charger is available.

Children

All Leisure and Spa facilities, including the swimming pool are for use by those aged 16 years and over. This includes the swimming pool, hydrotherapy pool and all wet areas as well as the gym and relaxation rooms.

Our Knightwood rooms or Oakwood rooms can accommodate a maximum of 2 adults with up to one child. Interconnecting rooms are subject to availability and must be requested at the time of booking. Children under the age of 16 years old sharing a room with adults will be charged £35 per person per night including breakfast. Children in their own room will be charged full price. An extra bed or baby cot is available upon request but needs to be confirmed at the time of reservation to guarentee availability. Children aged 3 years old or under can stay for free using existing beds or own travel cot in our Knightwood or Oakwood rooms only.

The minimum age to dine in Cambium is 8 years old and 12 years old at The Zen Garden. Children of all ages are welcome to dine in Le Blaireau where a children’s menu is available.

SenSpa at Careys Manor Hotel

All guests at Careys Manor Hotel & SenSpa can enjoy complimentary use of the Leisure Club facilities. This includes the use of the swimming pool, sauna, steam room, Jacuzzi, and gym. All guests staying in the hotel can also upgrade to use the spa facilities in SenSpa including a state of the art hydrotherapy pool experience showers, ice room, 4 thermal rooms and relaxation areas.

Please note: Due to social distancing measures in place, use of the spa facilities, swimming lanes, and treatments must be booked in advance as we cannot guarantee availability on the day. Our thermal rooms are still closed and awaiting government guidance on reopening.

Cancelation Policy

A deposit equivalent to the value of the first night’s stay will be taken at the time of booking. Should you need to cancel your booking, the deposit is fully refundable until 14 days prior to the booked arrival date. Changes following this time, and up until 48 hours prior to arrival, the deposit will be held on your account for 365 days to allow you to rebook your stay for a later date.  Changes within 48 hours of arrival will result in the deposit being forfeited as a cancelation charge.

Help protect our planet

A pair of fluffy slippers is a lovely touch when you visit a hotel but with thousands of pairs ending up in landfill every year we’ve decided to take action. When you visit Careys Manor Hotel & SenSpa, please bring your own slippers and flip flops and help minimize the amount of single-use plastics that are destroying our natural environment.

VAT

The VAT rate for hotel accommodation, meals and non-alcoholic beverages decreased to 5% from 15 July 2020.

Guests that paid a deposit to us before 15 July 2020 for a stay after 15 July 2020 may wish to understand whether they are entitled to a partial refund in respect of the VAT element.

Our policy is that partial VAT refunds will not be made.

The reason for this is twofold:

  1. Our advertised rates are advertised as inclusive of VAT and not at a price plus VAT. This allows a guest to have certainty about the price they will pay and the obligation to meet the VAT thereon sits solely with us. This means that if the VAT rate goes up the guest will pay no more and if the VAT rate goes down, as it has done now, the guest will not receive a refund, and;
  2. Notwithstanding the above, we hope guests will understand that we and our entire industry are enduring the biggest challenge to business survival in living memory. As such we believe that not only are we legally entitled to retain the benefit of the VAT reduction we believe that it’s the right thing to do in order to return our business to a strong footing and to protect jobs.

Reservations

Saturdays are subject to a minimum of a two night stay. Minimum stay length restrictions will also apply on Bank Holidays, Christmas, New Year, Valentines and during local events.All offers are subject to availability and can be withdrawn at any time. All prices quoted are based on two adults sharing a standard room. Prices will vary depending on date and type of bedroom. Please use the ‘Check Availability’ button for up to date availability and prices.

Single rooms are subject to a supplement.

Complimentary stays awarded from loyalty card schemes or members incentives are available to redeem Sunday to Thursday and are strictly subject to availability, excluding bank holidays, Christmas and New Year.

Accessibility

Please read our accessibility statement here. Please contact the reservations team to discuss your requirements in more detail.

Medical Advice

Should you wish to book treatments or use the spa facilities during your stay, for your own health and safety, you will be required to complete a health questionnaire. If you have had or currently have a medical condition or are pregnant, there may be restrictions as to which treatments you may or may not be able to receive. Our reservation teams will be able to discuss this with you, and in some instances, you may be asked to consult your doctor for written consent.

Prices & Availability

All rates quoted include VAT at the current rate. All our breaks and packages are subject to availability. Prices advertised are per night and based on two adults sharing a standard room. Supplements will apply for single occupancy rooms, room upgrades, on weekends, during bank holidays and local events.

Pets

With the exception of Guide dogs/ Assistance dogs Careys Manor Hotel & SenSpa operate a strict no pet policy.

Smoking

The hotel operates a strict no-smoking policy in all bedrooms and public areas. Breach of this policy will result in charges equal to any revenue lost from not being able to re-let the room.

Greenclose Limited and our sister hotels

Careys Manor Hotel & SenSpa is owned by parent company Greenclose Limited, based in Lymington, New Forest. We have two sister hotels, the Montagu Arms in Beaulieu, New Forest and The Imperial Hotel in Wales.