Guest Information
Arrival / Departure
Bedrooms are normally available from 3.00pm. On departure please settle your account and check out of your room by 11.00am after which time your temporary membership of the Careys Manor leisure club and SenSpa ceases.
Parking
Complimentary Car Parking is available onsite.
The New Forest Code
Help us to protect and take care of our beautiful, unique wildlife and nature in the New Forest by following the New Forest Code.
Electric Vehicle Charging Points
Our New Forest hotel has six EV chargers. We recommend that you download the ProjectEV Pro app prior to arrival.
The charging cost is 75p per kw hour. There is no charge for staying connected once the charge has stopped, however guests are politely asked to only park in the EV bays whilst their car is charging and to kindly relocate to a standard space to allow other EVs to charge.
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Children
All Leisure and Spa facilities, including the swimming pool are for use by those aged 16 years and over. This includes the swimming pool, hydrotherapy pool and all wet areas as well as the gym and relaxation rooms. Spa treatments are available to children aged 16 and 17, when accompanied by an adult. The adult can either sit in on the treatment, or experience a treatment alongside them in the double room.
Our Knightwood rooms or Oakwood rooms can accommodate a maximum of 2 adults with up to one child. Interconnecting rooms are subject to availability and must be requested at the time of booking. Children under the age of 16 years old sharing a room with adults will be charged £35 per person per night including breakfast. Children in their own room will be charged full price. An extra bed or baby cot is available upon request but needs to be confirmed at the time of reservation to guarantee availability. Children aged 3 years old or under can stay for free using existing beds or own travel cot in our Knightwood or Oakwood rooms only.
The minimum age to dine in The Zen Garden is 12 years old. Children of all ages are welcome to dine in Le Blaireau and Cambium.
SenSpa at Careys Manor Hotel
All guests at Careys Manor Hotel & SenSpa can enjoy complimentary use of the Leisure Club facilities. This includes the use of the swimming pool, sauna, steam room, Jacuzzi, and gym.
All guests staying in the hotel can also upgrade to use the spa facilities in SenSpa for £39 per person for a 2 hour session. Facilities include a state of the art hydrotherapy pool experience showers, ice room, 4 thermal rooms and relaxation areas. You can book your hydrotherapy upgrade here.
Please note: Use of the spa facilities, swimming lanes, and treatments must be booked in advance as we cannot guarantee availability on the day.
For Your Safety
All leisure facilities are available to hotel guests over 16 years and from check in to check out.
The pools and wet areas are unsupervised and are used at guests’ own risk.
The swimming pool is 1.1 metres at the shallow end and 1.45 meters at the deep end, pool depth signs are displayed within the pool hall. The hydrotherapy pool is 1.35 metres deep.
Every guest is strictly required to shower before entering any of the pools. 75% of bacteria is removed by simple showering.
Running, jumping or diving are not allowed.
In the event of an emergency, there are identifiable pool alarms within the pool hall to raise the alarm.
Management reserves the right to restrict access to certain facilities on occasion that safety may be at issue.
No glasses, food or crockery to be taken into the poolside or hydrotherapy areas, gym or studio. Plastic cups and mugs are available for use in these areas.
Cancelation Policy
A deposit equivalent to the value of the first night’s stay will be taken at the time of booking. Should you need to cancel your booking, the deposit is fully refundable until 7 days prior to the booked arrival date (14 days for bookings in July and August). Changes following this time, and up until 48 hours prior to arrival, the deposit will be held on your account for 365 days to allow you to rebook your stay for a later date. Changes within 48 hours of arrival will result in the deposit being forfeited as a cancelation charge.
Advanced purchase rates are fully payable in advance and non-refundable.
Lost Property
We will hold items for 30 days and valuable items for 60 days, after this time, all unclaimed lost property will be donated to charity.
Help Protect Our Planet
A pair of fluffy slippers is a lovely touch when you visit a hotel but with thousands of pairs ending up in landfill every year we’ve decided to take action. When you visit Careys Manor Hotel & SenSpa, please bring your own slippers and flip flops and help minimize the amount of single-use plastics that are destroying our natural environment.
Reservations
Saturdays are subject to a minimum of a two night stay. Minimum stay length restrictions will also apply on Bank Holidays, Christmas, New Year, Valentines and during local events.All offers are subject to availability and can be withdrawn at any time. All prices quoted are based on two adults sharing a standard room. Prices will vary depending on date and type of bedroom. Please use the ‘Check Availability’ button for up to date availability and prices.
Single rooms are subject to a supplement.
Complimentary stays awarded from loyalty card schemes or members incentives are available to redeem Sunday to Thursday and are strictly subject to availability, excluding bank holidays, Christmas and New Year.
Accessibility
Please read our accessibility statement here. Please contact the reservations team to discuss your requirements in more detail.
Medical Advice
Should you wish to book treatments or use the spa facilities during your stay, for your own health and safety, you will be required to complete a health questionnaire. If you have had or currently have a medical condition or are pregnant, there may be restrictions as to which treatments you may or may not be able to receive. Our reservation teams will be able to discuss this with you, and in some instances, you may be asked to consult your doctor for written consent.
Prices & Availability
All rates quoted include VAT at the current rate. All our breaks and packages are subject to availability. Prices advertised are per night and based on two adults sharing a standard room. Supplements will apply for single occupancy rooms, room upgrades, on weekends, during bank holidays and local events.
Pets
We are delighted to welcome dogs in our ground floor bedrooms at Careys Manor (1 dog permitted per room). We respectfully ask that you ensure your four-legged friend is well behaved and that you take full responsibility for their behaviour throughout their stay. A £30 charge per dog per room will be charged to your account for stays of up to 3 days. For longer stays of 4 or more days an additional £30 per dog will be charged. Stays are subject to availability and with prior notice.
A dog hamper will greet your four legged friend on arrival to the bedroom alongside a dog bed to use. Please kindly note the hamper can be taken home with you however the dog bed is to be returned to the hotel. Should you wish to take the dog bed home a charge of £100 would apply.
Smoking
The hotel operates a strict no-smoking policy in all bedrooms and public areas. Breach of this policy will result in charges equal to any revenue lost from not being able to re-let the room.
Greenclose Limited and our sister hotels
Careys Manor Hotel & SenSpa is owned by parent company Greenclose Limited, based in Lymington, New Forest. We have two sister hotels, the Montagu Arms in Beaulieu, New Forest and The Imperial Hotel in Wales.
