Frequently Asked Questions.

Frequently Asked Questions. If you can ’t find what you are looking for please email stay@careysmanor.com  or phone 01590 624 467 and our team will be happy to help you.

  • We are committed to operating to the highest levels of health and safety vigilance, providing you with the safest, most comfortable and flexible experience whilst enjoying the high standard of service expected of Careys Manor Hotel & SenSpa.

    We have devised a health and safety program in accordance with the HM Government, Public Health England and specialist advice from UK Hospitality – our support partner. Due to the constantly changing nature of this guidance, our internal operating practices and procedures will be continuously reviewed and updated as necessary.

    Read more about our ‘Covid-19 Secure Pledge’ so that you can stay with confidence.

     

  • A deposit equivalent to the value of the first night’s stay will be taken at the time of booking.

    Should you need to cancel your booking, the deposit is fully refundable until 14 days prior to the booked arrival date.

    Changes following this time, and up until 48 hours prior to arrival, the deposit will be held on your account for 365 days to allow you to rebook your stay for a later date.

    Changes within 48 hours of arrival will result in the deposit being forfeited as a cancelation charge.

  • Socially distanced outdoor dining areas have been created and are available for you to enjoy breakfast, lunch, snacks, drinks, and dinner al fresco.

    The restaurants are open with a reduced number of tables and offer outdoor dining spaces.

    All staff wear face coverings and guests are required to do so also whilst in public areas.

    Takeaway picnics are available for residents to pre-order or at the hotel during your stay.

    Cash will not be accepted, and credit/debit card details will be required for contactless payments.

  • Current government restrictions allow up to 15 guests for a wedding ceremony and 15 guests for a wedding breakfast.

    We can normally accommodate up to 100 guests for your wedding ceremony and up to 150 for your evening reception. Your ceremony and reception can be held in different rooms for a seamless transition for you and your guests, and no waiting around for a room to be turned.

  • The current government guidelines stipulate that we can accommodate a Wake for up to 30 people and wedding ceremonies/wedding breakfast for up to 15 people with 2 metre social distancing in place from 17th May. This guidance will be reviewed again on 21st June.

    Groups of up to six people from a maximum of 2 households can meet indoors or outdoors for dinner or drinks at the hotel.

  • We are committed to operating to the highest levels of health and safety vigilance, providing you with the safest, most comfortable and flexible experience whilst enjoying the high standard of service expected of Careys Manor Hotel & SenSpa.

    We have devised a health and safety program in accordance with the HM Government, Public Health England and specialist advice from UK Hospitality – our support partner. Due to the constantly changing nature of this guidance, our internal operating practices and procedures will be continuously reviewed and updated as necessary.

    Read more about our ‘Covid-19 Secure Pledge’ so that you can stay with confidence.

     

  • A deposit equivalent to the value of the first night’s stay will be taken at the time of booking.

    Should you need to cancel your booking, the deposit is fully refundable until 14 days prior to the booked arrival date.

    Changes following this time, and up until 48 hours prior to arrival, the deposit will be held on your account for 365 days to allow you to rebook your stay for a later date.

    Changes within 48 hours of arrival will result in the deposit being forfeited as a cancelation charge.

  • Swimwear, so you can enjoy our leisure facilities or spa, SenSpa.

    Walking shoes and outdoor clothing if you have time to explore the New Forest National Park.

  • We want you to feel at home during your stay with us, which is why we can provide you with a robe. If you would like one, let us know before you arrive so that we can make sure it is ready for you in your room. We kindly ask that you bring your own slippers with you if you’re heading to the pool or spa. We made the decision to stop using disposable slippers, to take action to minimise our environmental impact.

  • Our leisure and spa facilities are for the use of anyone aged 16 years and over. This includes the gym and swimming pool, and all spa facilities and relaxation rooms.

  • We have three onsite restaurants: Le Blaireau, our French brasserie, welcomes children of all ages and offers a children’s menu, as does our modern British restaurant, Cambium.

    In our Thai restaurant The Zen Garden, located in the spa, the minimum age is 12 years old.

  • Yes, our Knightwood and Oakwood rooms accommodate a maximum of 2 adults with up to one child with an extra bed. If you would like to request interconnecting rooms please do at the time of booking as these are subject to availability.

    If you require an extra bed or baby cot please request this at the time of booking in order to guarantee availability.

    Children under the age of 16 years sharing a room with adults will be charged at £35 per person per night including breakfast.

    Children in their own room will be charged full price.

    Children aged 3 years or under can stay for free using existing beds or own travel cot in our Knightwood or Oakwood rooms only.

  • Parking at our New Forest hotel is onsite and complimentary for all guests. Additionally, we have one Tesla Universal Charger available. Please inform reservations if you require access to this space and they will reserve it for you.

  • Check out is 11.00am To aid social distancing, Reception will settle your account using the card provided at the time of booking. Just pop your key back to us.

    Please speak to our reception if you wish to extend your check out – we will always aim to help but please note, charges may apply.

  • Most areas of the spa are wheelchair accessible.

    A hoist is available for both, the main pool, and the hydrotherapy pool.

    Staff are on hand to assist 24 hours a day.

  • Should you wish to cancel any spa experience, we kindly request 48 hours’ notice to avoid a cancellation charge. Any payments made will be issued back to you in the form of a voucher for you to use towards any spa services.

    If a Spa Break is cancelled with less than 48 hours’ notice, the first night’s payment will be taken as a cancellation charge.

    Full charges will be imposed for a ‘no show’.

    Cancellation of treatments with less than 24 hours’ notice will incur a cancellation fee of 50%.

  • 7am to 9pm Monday to Friday

    7am to 8pm Saturday and Sunday.

  • Please feel comfortable to where what you feel comfortable in.

    You can wear your bathrobe in all areas of the spa including the Zen Garden Restaurant during lunch.

    If you are dining in the evening at The Zen Garden Restaurant, the dress code is smart casual so please bring a change of clothes for dinner.

    Swimwear must be worn at all times in the hydrotherapy or pool areas. Please feel welcome to wear your own non-slip pool shoes in and around the spa, or you can purchase non-slip pool shoes from the spa reception.

    You can go to your treatment in your bathrobe or wearing whatever you feel most comfortable in. For full body massages, body scrubs and body wraps, your therapist will ask you to remove all your clothing except for your underpants, or they can give you paper underwear, depending on your preference. For facials and head massage you will be asked to remove your top, and for women to lower their bra straps.

  • It is important that you arrive for any spa experience on time. This allows us to ensure we can easily maintain social distancing. Please complete a health questionnaire at least 24 hours prior to arrival.  Arriving late for a treatment will limit your treatment time.

    If you are staying overnight on a spa break, you can use the leisure facilities from check-in at 3.00pm to check-out at 11.00am. Your spa itinerary will indicate what time your spa hydrotherapy pass is booked for. If you would like to swim, please  pre-book a swimming lane to help us with social distancing

     

  • Towels, filtered water, herbal tea.

    Our changing rooms are available for spa day guests only in order to maintain social distancing. We have lockers, private cubicles, and are fully equipped with hair dryers, hair straighteners, shampoo, conditioner, and body lotion.

    If you are staying in the hotel we kindly ask that you use your bedroom to change and the robe provided.

    We recommend you leave jewellery and valuables at home or in your room safe.

  • Swimwear – You may wish to bring two sets of swimwear so that you have a dry set for relaxing in.

    Credit/debit card for contactless payments. No cash will be accepted.

    Gift vouchers ( if you have used them to pay.)

    Water bottle so you can stay hydrated throughout the day

    Non-slip pool shoes are suitable for wet areas (Pool shoes are available in various sizes from SenSpa Reception if you wish to purchase them.)

  • To book your spa experience at SenSpa you can book online, or you can call or email our reservations team. They can book everything for you in advance, from upgrades to use the spa facilities if you are a hotel guest, to treatment visits and spa breaks.

    Once you have booked we will request that you complete a health questionnaire at least 24 hours prior to arrival.

    We will send you your spa itinerary which will indicate your arrival time and your programme for the day.

     

    Reservations Opening Times

    8am – 6.30pm Monday to Friday

    9am – 6.30pm Saturday and Sunday

     

    Tel: 01590 624467

    Email: relax@senspa.co.uk

  • Yes please. Treatments and spa days are often booked well in advance, so to avoid disappointment we advise that you book your visit so we can prepare for your arrival and ensure it is a most relaxing spa experience.

    Please note: There are social distancing measures in place throughout the hotel and spa, therefore the use of the spa facilities, swimming lanes and all treatments must be booked in advance as we cannot guarantee availability on the day. Find the list of treatments here so you can decide on the best treatment for you.

  • Socially distanced outdoor dining areas have been created and are available for you to enjoy breakfast, lunch, snacks, drinks, and dinner al fresco.

    The restaurants are open with a reduced number of tables and offer outdoor dining spaces.

    All staff wear face coverings and guests are required to do so also whilst in public areas.

    Takeaway picnics are available for residents to pre-order or at the hotel during your stay.

    Cash will not be accepted, and credit/debit card details will be required for contactless payments.

  • Our French bistro, Le Blaireau, offers a children’s menu and invites children of all ages to dine. There are age restrictions on our other restaurants. In Cambium, the minimum age is 8 years, whilst in The Zen Garden the minimum age is 12 years to dine.

  • Yes. The menus in our three onsite restaurants have a range of vegan and vegetarian options. If, however, you have food allergies or an intolerance, please inform our reservations or reception team upon booking so they can make the kitchen aware.

  • We have a comprehensive list of all of the dishes/foods and drinks available throughout the hotel which highlights 14 key allergens if present. This guidance document is readily available from any member of our team upon request.

    Please speak to our Reservations Team for help with your specific request but in most circumstances we would ask that you book your dining ahead of time and to inform our reservations or reception team of your allergy or intolerance at the time of booking so they can ensure the kitchen team and chefs are fully aware and prepared for your visit.

  •  

    Cambium

    Breakfast – 7am to 10am (weekdays) & 8am to 11am (weekends)

    Snacks – All day

    Dinner – 5:30pm to 9:30pm

     

    The Zen Garden

    From 17th May – Dinner 6pm – 9.30pm, Tuesday, Thursday, Saturday & Sunday.

    From 21st June – Dinner – 6pm – 9.30pm, Lunch 12 – 2.30pm Friday – Wednesday.

    Please note: No children under the age of 12 at dinner. A smart/casual dress code is requested at dinner.

     

    Le Blaireau

    Lunch – 12pm-2.30pm, Monday, Wednesday, Friday, Saturday & Sunday.

    Dinner – 6.30pm-9.45pm, Monday, Wednesday, Friday, Saturday & Sunday.

  • We have LCD projectors and screens, conference phone, flipchart, and stationery available for your meeting or conference and included in our delegate packages.

    If additional equipment is required, we would be more than happy to arrange the hire for a chargeable fee.

  • We would be happy to discuss a bespoke and flexible delegate package that aligns with your own employee wellness strategy.

    We offer Corporate Wellness Packages that focus on a healthy mind and body for improved productivity, and ways to inspire fresh thinking. Our packages take a holistic approach, incorporating energising workshops, nutritious meals, and snacks, and makes time for deep relaxation in our spa, SenSpa.

  • Yes. But why camp when you can glamp? We offer the Glamping Package, a refreshing way to celebrate team success or entertain new clients. The package gives you private use of the 10-acre Bridge Farm, a night under the stars in a bell tent, a three course BBQ dinner and breakfast cooked in the field. And of course, toilet and shower facilities.

  • Yes. We can help to create a bespoke package that incorporates a range of team building activities into your visit, whether you are here for a day or a weekend. With Bridge Farm just next to the hotel, you’ll have 10 acres to play with, whether you’re looking for team challenges, country pursuits or an action-packed day.

    Or inspire fresh thinking and choose a unique corporate break with one that focuses on bridging the gap between productivity and team wellbeing; with a more holistic approach, our wellness packages cover everything from nutritious meals, energising workshops and deep relaxation in our spa, SenSpa. Find out more about our Corporate Wellness Packages here.

  • We can accommodate from 2-150 people for your meeting or conference, with a variety of spaces and function suites available, including a 10-acre field that is ideal for team building activities. We also have 77 bedrooms available for double or single occupancy if you would like to consider a 24 hr delegate package.

  • Yes, please feel welcome to visit our hotel to view our facilities. We recommend booking an appointment with a member of our events team for a personal show around of the venue and to hear of how we can meet your objectives.

  • We have three on-site restaurants which gives you and your delegates flexibility and choice when it comes to catering during your conference or meeting. We have also teamed up with Spring Green London, with a belief in the goodness of fresh, seasonal ingredients and dishes that have taste and substance.

    Our delegate packages include refreshments, unlimited tea and coffee, homemade treats, and a lunch, which can be a hot or cold buffet or a working lunch. Our 24-hour delegate packages also include a three-course evening meal in one of our restaurants, and our New Forest breakfast.

    Our Events Sales Manager, Jessica Cleary, would be happy to discuss the options with you.

  • Our hotel is the ideal base for your corporate break, whether you are looking for team building events and activities or a wellness escape for the team, there are a variety of options available on and off site.

    For outdoor pursuits there’s Bridge Farm, accessible via the hotel grounds, there’s 10 acres of wide-open space to host your team building event, from a range of country pursuits to Segway and blindfold driving. There’s even a 20m x 40m arena for team building during the winter months to ensure every event can go to plan.

    We also work closely with a number of local event companies to organise a wide range of offsite teambuilding activities and corporate events. From cycling and volunteering for conservation projects to 4×4 driving and treasure hunts. Or you can leave the land, with the Solent so close to the New Forest, a 15 minute drive could see you on a yacht charter, RIB or Canadian canoe in the morning, and back to the forest for a guided walk in the afternoon.

  • There are many benefits to escape the city office and visit our 18th century manor house in the country. Breathe in the fresh forest air, press reset and evoke fresh thinking or celebrate team successes, re-inspire and motivate your delegates.

    We offer spacious and versatile room and suite options, private dining, corporate wellness packages, and the opportunity to cultivate relationships and team communication through team activities, with a 10-acre team building space just metres from the hotel.

    We take corporate wellness seriously at Careys Manor Hotel, understanding the importance of team wellbeing, which is why we offer packages that take a holistic approach to delegate days and getaways. Our Wellness Packages focus on energising your team, promoting relaxation, boosting productivity, and nourishing mind and body through nutrition.

  • Yes, we have several outside spaces that can be used for different corporate events or celebrations. From the Cedar Garden with its handmade pavilion for outdoor wedding ceremonies and birthday parties, to Bridge Farm where you can have 10 acres to yourselves for your very own festival style party.

  • We understand the importance of getting a feel for a space which is why we recommend that you arrange a personal show around with our Weddings and Functions Manager, Francoise Gysemans, so you can discuss your event requirements. Francoise is always happy to share her expertise and knowledge, and help you plan your event from start to finish.

    Make an appointment to meet with Francoise or call the team if you have any questions on 01590 625204.

  • Our function suites and spaces are versatile and can cater for parties of 2 to 150. Ideal for private dining, baby showers, weddings, or corporate parties.

  • Whether it’s a relaxed lunch with friends, a baby shower, or an anniversary dinner, we have three onsite restaurants and will be more than happy to discuss all the catering options and menu choices with you.

    If there are any food allergies or intolerances to consider, just let us know and we can discuss the options with you – every guest deserves to enjoy the party.

  • The current government guidelines stipulate that we can accommodate a Wake for up to 30 people and wedding ceremonies/wedding breakfast for up to 15 people with 2 metre social distancing in place from 17th May. This guidance will be reviewed again on 21st June.

    Groups of up to six people from a maximum of 2 households can meet indoors or outdoors for dinner or drinks at the hotel.

  • When planning your wedding day, you will need to take into consideration travelling time from the Church to the Hotel (if applicable), incorporating a drinks reception, group photographs at the hotel, and a receiving line to greet your guests before the Wedding Breakfast.

    We would advise holding your Wedding Breakfast no later than 3.30pm to ensure that you allow sufficient time for your evening reception. We recommend that you discuss your timings with our dedicated Wedding Co-ordinator, who has years of experience and is more than happy to offer advice regarding the planning and schedule of your day.

  • The Couple is responsible for booking the Superintendent Registrar to attend their Civil Ceremony. Please contact the Superintendent Registrar for more information:

    The Register Office,

    4-8 Osborn Road South,

    Fareham,

    Hampshire

    PO16 7DG

    Telephone: 0300 355 1392

    Monday to Friday 8.00 am – 8.00pm, Saturday 9:30am – 4pm.

    Email: ceremonies.southhants@hants.gov.uk

    Please provide the following details when making a booking:

    Proposed date and time of Ceremony, second choice of date and time, full names of each spouse, full postal address of Bride, daytime contact telephone number of each partner, Email address, preferred method of contact (Email, telephone, fax, or letter). The Registrar’s fee is payable direct to the registry office.

  • We can’t accommodate groups at the spa at this time. Our Wedding and Functions Coordinator would be happy to discuss alternative options in detail with you.

  • Yes. We can accommodate children on your wedding day, with a children’s menu, highchairs, and garden games available to keep them occupied. If accommodation with children is required, we can arrange interconnecting rooms, extra beds, or cots – these will need to be booked in advanced to guarantee availability. Please discuss your specific requirements with our Reservations Team or our Wedding Coordinator.

    Please note, children under the age of 16 years cannot use the spa, SenSpa or our hotel leisure facilities.

  • Yes, but a corkage charge will apply:

    Wine (75cl) £15 per bottle.

    Sparkling Wine (75cl) £20 per bottle

    Champagne (75cl) £25 per bottle

  • No. But we do have a wide choice of catering options available for your wedding day. Whether you are looking for a traditional seated wedding breakfast, a fun American diner style buffet, an afternoon tea, or a relaxed bbq, our dedicated Wedding Coordinator Francoise would be happy to discuss all of the options with you, including any packages or current special offers and requirements such as dietary aspects and budget.

  • Yes. Vegan, vegetarian options are available as well catering for those with food intolerances and allergies. Please speak to our dedicated Wedding Coordinator about your requirements.

  • It’s important to weigh up whether you need wedding insurance dependent on the financial commitment, the type of day you have planned and how easy it would be to rearrange. Due to Covid-19, most insurers have stopped selling new policies. If you already have wedding insurance your policy will continue to be valid. If you’re looking for a policy, a good starting point to offer a comparison is CompareWeddingInsurance.org.uk.

  • On the southern edge of the National Park there is 40 miles of coastline where you won’t just find sandy beaches to walk along. Ramble down shingle shorelines and dramatic clifftops, over headlands and through heathland and marshes, and into picturesque harbours. You wouldn’t think that our hotel was just a 20-minute drive away.

  • Yes, the New Forest is a National Park and free for all to enter. There are plenty of waymarked paths to walk and many picturesque villages to explore, whilst the miles of heath and woodland also make it an ideal location for outdoor pursuits such as horse riding, archery, and cycling.

    The New Forest’s proximity to an unspoilt coastline also means you can go from country to coast within minutes to set sail, kayak or try your hand at a spot of fishing.

    Don’t miss the nearby Buckler’s Hard Maritime Museum or the  National Motor Museum, Beaulieu where you can admire an impressive automotive collection and manicured grounds or Exbury Gardens & Steam Railway, where you can spend hours wandering the beautiful gardens.

  • The New Forest was named in 1079 by William the Conqueror, after he cleared the area and declared it as a royal hunting ground. So called the ‘new forest’ and it was governed by a new law that reserved the hunting of any of the wildlife exclusively for the King, and those with his permission. But the area dates back even farther, having once had the Saxon name ‘Ytene’, meaning land of the Jutes.

    In 2005 it was given National Park status, which recognises it as an area of outstanding natural beauty and wildlife.

  • The New Forest is approximately 85 miles from London by car and takes around 90 minutes to reach Brockenhurst from London Waterloo by train.

  • Our hotel is in the heart of the New Forest National Park, which means it’s likely that you will see New Forest ponies on your journey to us, before you have even checked in. Whilst you are here, you will see them roaming through the village of Brockenhurst, where we are located, and throughout the National Park.

    It is important to note that the ponies have the ‘right of way’ in the New Forest National Park, and it is not uncommon to find them crossing or standing in the road; please take extra care when driving, stick to the speed limits and give them plenty of room when you pass. They are not fenced in and will wander freely throughout the area. The only areas they cannot access are those that have cattle-grids.

    It is strongly advised that you do not feed the ponies; many picnics have been ruined by hungry ponies looking for a sandwich.

  • The health and safety of our team is of the utmost importance during these times. All staff undergo mandatory health and safety training, including enhanced cleaning protocols and personal hygiene training, ensuring a safe working environment.

    All team members are required to have their temperature checked on a daily basis and must stay at home and follow official guidance on self-isolating should they feel unwell.

    All team members are required to sanitise their hands at regular intervals and are required to wear PPE as appropriate.

    All teams will follow a policy of no physical contact and maintain social distancing, wherever possible.