Frequently Asked Questions.

Breakfast is served to all guests in Cambium.

Monday – Friday 7.30am – 10am

Saturday & Sunday 8am – 11am

Alternatively, you can order room service breakfast online here or by dialling 3000 or 3100 on your bedroom phone.

Please read our accessibility statement here. Please contact the reservations team to discuss your requirements in more detail.

We will hold items for 30 days and valuable items for 60 days, after this time, all unclaimed lost property will be donated to charity. Please contact Reception on 01590 623551 to report your lost property.

The hotel operates a strict no-smoking policy in all bedrooms and in-door public areas. Breach of this policy will result in charges equal to any revenue lost from not being able to re-let the room.

Smoking is allowed outside in the hotel grounds.

Our Knightwood rooms or Oakwood rooms can accommodate a maximum of 2 adults with up to one child. Interconnecting rooms are subject to availability and must be requested at the time of booking. Children under the age of 16 years old sharing a room with adults will be charged £35 per person per night including breakfast. Children in their own room will be charged full price. An extra bed or baby cot is available upon request but needs to be confirmed at the time of reservation to guarantee availability. Children aged 3 years old or under can stay for free using existing beds or own travel cot in our Knightwood or Oakwood rooms only.

The minimum age to dine in The Zen Garden is 12 years old. Children of all ages are welcome to dine in Le Blaireau and Cambium.

We are delighted to welcome dogs in a limited selection of our ground floor bedrooms at Careys Manor (1 dog permitted per room). We respectfully ask that you ensure your four-legged friend is well behaved and that you take full responsibility for their behaviour throughout their stay. A £30 charge per dog per room will be charged to your account for stays of up to 3 days. For longer stays of 4 or more days an additional £30 per dog will be charged. Stays are subject to availability and with prior notice. Before booking online, please kindly check with us that a pet-friendly room is available.

A dog hamper will greet your four legged friend on arrival to the bedroom alongside a dog bed to use. Please kindly note the hamper can be taken home with you however the dog bed is to be returned to the hotel. Should you wish to take the dog bed home a charge of £100 would apply.

Please kindly note dogs are not permitted in any of our hotel restaurants.

All Leisure and Spa facilities are for use by those aged 16 years and over. This includes the swimming pool, hydrotherapy pool and all wet areas as well as the gym and relaxation rooms. Use of the SenSpa facilities is chargeable for guests unless otherwise stated. 

Guests staying with us on a bed & breakfast or dinner, bed & breakfast basis have access to our leisure club facilities (gym, swimming pool, poolside jacuzzi, sauna and steam room) between check-in and check-out. Guests can upgrade to access of the SenSpa facilities at £39 per person for 2 hours.

A deposit equivalent to the value of the first night’s stay will be taken at the time of booking. Should you need to cancel your booking, the deposit is fully refundable until 7 days prior to the booked arrival date. Changes following this time, and up until 48 hours prior to arrival, the deposit will be held on your account for 365 days to allow you to rebook your stay for a later date. Changes within 48 hours of arrival will result in the deposit being forfeited as a cancelation charge.

Advanced purchase rates are fully payable in advance and non-refundable.

The above does not apply to Christmas and New Year breaks; please see individual confirmations for terms and conditions relating to these breaks.

Slippers provided in bedrooms are not suitable for use around the wet areas of the spa. Non-slip pool shoes are available in various sizes from SenSpa Reception if you wish to purchase them. Alternatively, please feel free to wear your own non-slip pool shoes if you prefer.

Please bring non-slip pool shoes/sliders to wear around the wet areas of the spa. We do have pool shoes to purchase at spa reception should you require. We advise against flip flops, unless they are non-slip.

Should you wish to book treatments or use the spa facilities during your stay, for your own health and safety, you will be required to complete a health questionnaire. The link to the form is located within your spa confirmation.

If you have had or currently have a medical condition, have had surgery within the last 3 months or are pregnant, there may be restrictions as to which treatments you may or may not be able to receive.

Our Reservations Team will be able to discuss this with you, and in some instances, you may be asked to consult your doctor for written consent. Please call us on 01590 624467.

• All leisure facilities are available to hotel guests over 16 years and from check in to check out.
• Slippers provided in bedrooms are not suitable for use around the wet areas of the spa. Non-slip pool shoes are available in various sizes from SenSpa Reception if you wish to purchase them. Alternatively, please feel free to wear your own non-slip pool shoes if you prefer.
• The pools and wet areas are unsupervised and are used at guests’ own risk.
• The swimming pool is 1.1 metres at the shallow end and 1.45 meters at the deep end, pool depth signs are displayed within the pool hall. The hydrotherapy pool is 1.35 metres deep.
• Every guest is strictly required to shower before entering any of the pools. 75% of bacteria is removed by simple showering.
• Running, jumping or diving are not allowed.
• In the event of an emergency, there are identifiable pool alarms within the pool hall to raise the alarm.
• Management reserves the right to restrict access to certain facilities on occasion that safety may be at issue.
• No glasses, food or crockery to be taken into the poolside or hydrotherapy areas, gym or studio. Plastic cups and mugs are available for use in these areas.

Medical Advice

Should you wish to book treatments or use the spa facilities during your stay, for your own health and safety, you will be required to complete a health questionnaire. If you have had or currently have a medical condition or are pregnant, there may be restrictions as to which treatments you may or may not be able to receive. Our reservation teams will be able to discuss this with you, and in some instances, you may be asked to consult your doctor for written consent.

All Leisure and Spa facilities are for use by those aged 16 years and over. This includes the swimming pool, hydrotherapy pool and all wet areas as well as the gym and relaxation rooms. Use of the SenSpa facilities is chargeable for guests unless otherwise stated. 

Guests staying with us on a bed & breakfast or dinner, bed & breakfast basis have access to our leisure club facilities (gym, swimming pool, poolside jacuzzi, sauna and steam room) between check-in and check-out. Guests can upgrade to access of the SenSpa facilities at £39 per person for 2 hours.

Most areas of the spa are wheelchair accessible.

A hoist is available for both the main pool and hydrotherapy pool. Please let us know at the time of booking if you require use of the hoist so we can make sure a trained member of staff is available to operate it for you.

Should you wish to cancel any spa experience, we kindly request 48 hours’ notice to avoid a cancellation charge. Any payments made will be issued back to you in the form of a voucher for you to use towards any spa services.

If a Spa Break is cancelled with less than 48 hours’ notice, the first night’s payment will be taken as a cancellation charge.

Full charges will be imposed for a ‘no show’.

Cancellation of treatments with less than 24 hours’ notice will incur a cancellation fee of 50%.

SenSpa is open everyday from 7am to 8pm.

Should you wish to book treatments or use the spa facilities during your stay, for your own health and safety, you will be required to complete a health questionnaire. The link to the form is located within your spa confirmation.

If you have had or currently have a medical condition, have had surgery within the last 3 months or are pregnant, there may be restrictions as to which treatments you may or may not be able to receive.

Our Reservations Team will be able to discuss this with you, and in some instances, you may be asked to consult your doctor for written consent. Please call us on 01590 624467.

• All leisure facilities are available to hotel guests over 16 years and from check in to check out.
• Slippers provided in bedrooms are not suitable for use around the wet areas of the spa. Non-slip pool shoes are available in various sizes from SenSpa Reception if you wish to purchase them. Alternatively, please feel free to wear your own non-slip pool shoes if you prefer.
• The pools and wet areas are unsupervised and are used at guests’ own risk.
• The swimming pool is 1.1 metres at the shallow end and 1.45 meters at the deep end, pool depth signs are displayed within the pool hall. The hydrotherapy pool is 1.35 metres deep.
• Every guest is strictly required to shower before entering any of the pools. 75% of bacteria is removed by simple showering.
• Running, jumping or diving are not allowed.
• In the event of an emergency, there are identifiable pool alarms within the pool hall to raise the alarm.
• Management reserves the right to restrict access to certain facilities on occasion that safety may be at issue.
• No glasses, food or crockery to be taken into the poolside or hydrotherapy areas, gym or studio. Plastic cups and mugs are available for use in these areas.

Medical Advice

Should you wish to book treatments or use the spa facilities during your stay, for your own health and safety, you will be required to complete a health questionnaire. If you have had or currently have a medical condition or are pregnant, there may be restrictions as to which treatments you may or may not be able to receive. Our reservation teams will be able to discuss this with you, and in some instances, you may be asked to consult your doctor for written consent.

All Leisure and Spa facilities, including the swimming pool are for use by those aged 16 years and over. This includes the swimming pool, hydrotherapy pool and all wet areas as well as the gym and relaxation rooms. Spa treatments are available to children aged 16 and 17, when accompanied by an adult. The adult can either sit in on the treatment, or experience a treatment alongside them in the double room.

The Health Membership is perfect for those looking to improve or maintain their fitness with access to the gym and personal training sessions, 36 weekly group classes and the lesiure facilties which includes the 14m swimming pool and poolside jacuzzi, sauna and steam room.

The Wellness Membership has all of the inclusions of the Health Membership PLUS access to the SenSpa facilities which includes hydrotherapy pool, steam room, sauna, tepidarium, laconicum, ice room, experience showers as well as use of our relaxation room where there are complimentary teas and coffees throughout the day.

Soothe & Soak Member is perfect for spa lovers with one 60 minute treatment of your choice per month, hydrotherapy visits and guest passes.

All of our memberships offer discounts in the spa boutique, dining experiences at both Careys Manor and The Montagu Arms hotel plus discounts on treatments.

We generally do this every November, but don’t worry, we’ll let you know of any changes in advance in writing.

Once you have joined, towels, inductions, programming and classes are included in your membership. All we ask is that you come down and make the most of them.

It couldn’t be easier. Just call in or phone us on 01590 625208 and ask to speak to one of the fitness team to arrange a show round. They’ll give you a tour of the facilities, discuss your goals and hopefully get you signed up; just don’t expect any hard sell. We want you to join for the right reasons, and not because a salesmen has convinced you with fancy patter. If you do decide to join, just remember to bring along your bank details if you want to pay monthly and your diary so we can get you started at the earliest date.

Simple. Choose one that you are going to enjoy and at a time that suits you. Look in the studio for a couple of minutes the next time a class is on and you’ll can get a pretty good idea of what is involved or talk to one of the staff who will be more than happy to point you in the right direction. A full class timetable with a description of each class will also be in your membership pack.

Unless it’s one of our movement based classes such as yoga, then the only thing we insist upon is that top halves and feet are covered. This means either short or long sleeved t-shirts, shorts or tracksuits and a closed soft-soled shoe. If you need any advice on what’s best for you, then the staff can advise.

We don’t have a strict dress code in Cambium or Le Blaireau.

Zen Garden – a smart/casual dress code is requested at dinner. However, during lunch the majority of guests dining will be enjoying a spa experience and are therefore likely to be in their robes.

We have three onsite restaurants: Le Blaireau, our French brasserie, welcomes children of all ages and offers a children’s menu, as does our modern British restaurant, Cambium.  Zen Garden has a minimum age of 12 years old to dine.

Yes. The menus in our three onsite restaurants have a range of vegan and vegetarian options. If, however, you have food allergies or an intolerance, please inform our reservations or reception team upon booking so they can make the kitchen aware.

We have a comprehensive list of all of the dishes/foods and drinks available throughout the hotel which highlights 14 key allergens if present. This guidance document is readily available from any member of our team upon request.

Please speak to our Reservations Team for help with your specific request but in most circumstances we would ask that you book your dining ahead of time and to inform our reservations or reception team of your allergy or intolerance at the time of booking so they can ensure the kitchen team and chefs are fully aware and prepared for your visit.

Cambium

Breakfast – 7.30am to 10am (weekdays) & 8am to 11am (weekends)

Snacks – All day

Dinner – 5.30pm – 9.30pm Tuesday – Saturday (Last seating at 9pm)

The Zen Garden

Dinner – 6pm – 9.30pm (Last seating at 9pm)

Lunch – 12 pm – 2.30 pm

Please note: No children under the age of 12 at dinner. A smart/casual dress code is requested at dinner.

Le Blaireau

Dinner – 6pm – 8.45pm

Lunch – 12pm – 2.30pm

Closed Tuesday & Wednesday

There is no formal dress code – wear whatever makes you feel comfortable. Or guests tend to wear black tie or party wear.

You can party at the Christmas Ball until 12.30 am and 12.00 am at Le Blaireau Christmas Party nights.

We have LCD projectors and screens, conference phone, flipchart, and stationery available for your meeting or conference and included in our delegate packages.

If additional equipment is required, we would be more than happy to arrange the hire for a chargeable fee.

We would be happy to discuss a bespoke and flexible delegate package that aligns with your own employee wellness strategy.

We offer Corporate Wellness Packages that focus on a healthy mind and body for improved productivity, and ways to inspire fresh thinking. Our packages take a holistic approach, incorporating energising workshops, nutritious meals, and snacks, and makes time for deep relaxation in our spa, SenSpa.

Yes. We can help to create a bespoke package that incorporates a range of team building activities into your visit, whether you are here for a day or a weekend. With Bridge Farm just next to the hotel, you’ll have 10 acres to play with, whether you’re looking for team challenges, country pursuits or an action-packed day.

Or inspire fresh thinking and choose a unique corporate break with one that focuses on bridging the gap between productivity and team wellbeing; with a more holistic approach, our wellness packages cover everything from nutritious meals, energising workshops and deep relaxation in our spa, SenSpa. Find out more about our Corporate Wellness Packages here.

We can accommodate from 2-150 people for your meeting or conference, with a variety of spaces and function suites available, including a 10-acre field that is ideal for team building activities. We also have 77 bedrooms available for double or single occupancy if you would like to consider a 24 hr delegate package.

Yes, please feel welcome to visit our hotel to view our facilities. We recommend booking an appointment with a member of our events team for a personal show around of the venue and to hear of how we can meet your objectives.

We have three on-site restaurants which gives you and your delegates flexibility and choice when it comes to catering during your conference or meeting.

Our delegate packages include refreshments, unlimited tea and coffee, homemade treats, and a lunch, which can be a hot or cold buffet or a working lunch. Our 24-hour delegate packages also include a three-course evening meal in one of our restaurants and our New Forest breakfast.

Our hotel is the ideal base for your corporate break, whether you are looking for team building events and activities or a wellness escape for the team, there are a variety of options available on and off site.

For outdoor pursuits there’s Bridge Farm, accessible via the hotel grounds, there’s 10 acres of wide-open space to host your team building event, from a range of country pursuits to Segway and blindfold driving. There’s even a 20m x 40m arena for team building during the winter months to ensure every event can go to plan.

We also work closely with a number of local event companies to organise a wide range of offsite teambuilding activities and corporate events. From cycling and volunteering for conservation projects to 4×4 driving and treasure hunts. Or you can leave the land, with the Solent so close to the New Forest, a 15 minute drive could see you on a yacht charter, RIB or Canadian canoe in the morning, and back to the forest for a guided walk in the afternoon.

Yes, we have several outside spaces that can be used for different corporate events or celebrations. From the Cedar Garden with its handmade pavilion for outdoor wedding ceremonies and birthday parties to the Manor suite with its own private Terrace.

We understand the importance of getting a feel for a space which is why we recommend that you arrange a personal show around with our Weddings and Functions Manager, Francoise Gysemans, so you can discuss your event requirements. Francoise is always happy to share her expertise and knowledge, and help you plan your event from start to finish.

Make an appointment to meet with Francoise or call the team if you have any questions on 01590 625204.

Our function suites and spaces are versatile and can cater for parties of 2 to 150. Ideal for private dining, baby showers, weddings, or corporate parties.

There is no formal dress code – wear whatever makes you feel comfortable. Or guests tend to wear black tie or party wear.

You can party at the Christmas Ball until 12.30 am and 12.00 am at Le Blaireau Christmas Party nights.

Whether it’s a relaxed lunch with friends, a baby shower, or an anniversary dinner, we have three onsite restaurants and will be more than happy to discuss all the catering options and menu choices with you.

If there are any food allergies or intolerances to consider, just let us know and we can discuss the options with you – every guest deserves to enjoy the party.

When planning your wedding day, you will need to take into consideration travelling time from the Church to the Hotel (if applicable), incorporating a drinks reception, group photographs at the hotel, and a receiving line to greet your guests before the Wedding Breakfast.

We would advise holding your Wedding Breakfast no later than 3.30pm to ensure that you allow sufficient time for your evening reception. We recommend that you discuss your timings with our dedicated Wedding Co-ordinator, who has years of experience and is more than happy to offer advice regarding the planning and schedule of your day.

The Couple is responsible for booking the Superintendent Registrar to attend their Civil Ceremony. Please contact the Superintendent Registrar for more information:

The Register Office,

4-8 Osborn Road South,

Fareham,

Hampshire

PO16 7DG

Telephone: 0300 355 1392

Monday to Friday 8.00 am – 8.00pm, Saturday 9:30am – 4pm.

Email: ceremonies.southhants@hants.gov.uk

Please provide the following details when making a booking:

Proposed date and time of Ceremony, second choice of date and time, full names of each spouse, full postal address of Bride, daytime contact telephone number of each partner, Email address, preferred method of contact (Email, telephone, fax, or letter). The Registrar’s fee is payable direct to the registry office.

We can’t accommodate groups at the spa at this time. Our Wedding and Functions Coordinator would be happy to discuss alternative options in detail with you.

Yes. We can accommodate children on your wedding day, with a children’s menu, highchairs, and garden games available to keep them occupied. If accommodation with children is required, we can arrange interconnecting rooms, extra beds, or cots – these will need to be booked in advanced to guarantee availability. Please discuss your specific requirements with our Reservations Team or our Wedding Coordinator.

Please note, children under the age of 16 years cannot use the spa, SenSpa or our hotel leisure facilities.

Yes. Click here to view all out current offers.

Yes, but a corkage charge will apply:

Wine (75cl) £15 per bottle.

Sparkling Wine (75cl) £20 per bottle

Champagne (75cl) £25 per bottle

No. But we do have a wide choice of catering options available for your wedding day. Whether you are looking for a traditional seated wedding breakfast, a fun American diner style buffet, an afternoon tea, or a relaxed bbq, our dedicated Wedding Coordinator Francoise would be happy to discuss all of the options with you, including any packages or current special offers and requirements such as dietary aspects and budget.

Yes. Vegan, vegetarian options are available as well catering for those with food intolerances and allergies. Please speak to our dedicated Wedding Coordinator about your requirements.

It’s important to weigh up whether you need wedding insurance dependent on the financial commitment, the type of day you have planned and how easy it would be to rearrange. Due to Covid-19, most insurers have stopped selling new policies. If you already have wedding insurance your policy will continue to be valid. If you’re looking for a policy, a good starting point to offer a comparison is CompareWeddingInsurance.org.uk.

On the southern edge of the National Park there is 40 miles of coastline where you won’t just find sandy beaches to walk along. Ramble down shingle shorelines and dramatic clifftops, over headlands and through heathland and marshes, and into picturesque harbours. You wouldn’t think that our hotel was just a 20-minute drive away.

Yes, the New Forest is a National Park and free for all to enter. There are plenty of waymarked paths to walk and many picturesque villages to explore, whilst the miles of heath and woodland also make it an ideal location for outdoor pursuits such as horse riding, archery, and cycling.

The New Forest’s proximity to an unspoilt coastline also means you can go from country to coast within minutes to set sail, kayak or try your hand at a spot of fishing.

Don’t miss the nearby Buckler’s Hard Maritime Museum or the  National Motor Museum, Beaulieu where you can admire an impressive automotive collection and manicured grounds or Exbury Gardens & Steam Railway, where you can spend hours wandering the beautiful gardens.

The New Forest was named in 1079 by William the Conqueror, after he cleared the area and declared it as a royal hunting ground. So called the ‘new forest’ and it was governed by a new law that reserved the hunting of any of the wildlife exclusively for the King, and those with his permission. But the area dates back even farther, having once had the Saxon name ‘Ytene’, meaning land of the Jutes.

In 2005 it was given National Park status, which recognises it as an area of outstanding natural beauty and wildlife.

The New Forest is approximately 85 miles from London by car and takes around 90 minutes to reach Brockenhurst from London Waterloo by train.

Our hotel is in the heart of the New Forest National Park, which means it’s likely that you will see New Forest ponies on your journey to us, before you have even checked in. Whilst you are here, you will see them roaming through the village of Brockenhurst, where we are located, and throughout the National Park.

It is important to note that the ponies have the ‘right of way’ in the New Forest National Park, and it is not uncommon to find them crossing or standing in the road; please take extra care when driving, stick to the speed limits and give them plenty of room when you pass. They are not fenced in and will wander freely throughout the area. The only areas they cannot access are those that have cattle-grids.

It is strongly advised that you do not feed the ponies; many picnics have been ruined by hungry ponies looking for a sandwich.

Employees at Careys Manor Hotel & SenSpa can enjoy the following benefits:

• Competitive rates of pay including service charge tips
• Free onsite meals & snacks
• Membership of our award winning spa and leisure facilities
• Uniform and workwear provided
• Funded training and development
• Flexible working – whether from home, at the office or around the school run
• Friends and Family discounts across the entire Greenclose Hotels group
• Employee Assistance Programme through Hospitality Action
• Enhanced holiday and annual celebratory dinner for long service
• Staff accommodation (subject to availability)
• NEST pension scheme
• Free parking on site