Frequently Asked Questions.

Frequently Asked Questions. If you can ’t find what you are looking for please email stay@careysmanor.com  or phone 01590 624 467 and our team will be happy to help you.

  • All Leisure and Spa facilities are for use by those aged 16 years and over. This includes the swimming pool, hydrotherapy pool and all wet areas as well as the gym and relaxation rooms.

  • A deposit equivalent to the value of the first night’s stay will be taken at the time of booking.

    Should you need to cancel your booking, the deposit is fully refundable until 28 days prior to the booked arrival date for stays between October and March and 14 days for stays between April and September.

    Changes following this time, and up until 48 hours prior to arrival, the deposit will be held on your account for 365 days to allow you to rebook your stay for a later date.

    Changes within 48 hours of arrival will result in the deposit being forfeited as a cancelation charge.

  • Swimwear, so you can enjoy our leisure facilities or spa facilities at SenSpa.

    Walking shoes and outdoor clothing if you have time to explore the New Forest National Park.

  • We want you to feel at home during your stay with us, which is why we provide you with a robe in your room. We kindly ask that you bring your own slippers with you if you’re heading to the pool or spa. We made the decision to stop using disposable slippers to minimise our environmental impact as these mostly end up in landfill.

  • Our leisure and spa facilities at careys Manor Hotel & SenSpa are for the use of anyone aged 16 years and over. This includes the gym and swimming pool, and all spa facilities and relaxation rooms.

  • We have three onsite restaurants: Le Blaireau, our French brasserie, welcomes children of all ages and offers a children’s menu, as does our modern British restaurant, Cambium.

    In our Thai restaurant The Zen Garden, located in the spa, the minimum age is 12 years old.

  • Yes, our Knightwood and Oakwood rooms accommodate a maximum of 2 adults with up to one child with an extra bed. If you would like to request interconnecting rooms please do at the time of booking as these are subject to availability.

    If you require an extra bed or baby cot please request this at the time of booking in order to guarantee availability.

    Children under the age of 16 years sharing a room with adults will be charged at £35 per person per night including breakfast.

    Children in their own room will be charged full price.

    Children aged 3 years or under can stay for free using existing beds or own travel cot in our Knightwood or Oakwood rooms only.

  • Parking at our New Forest hotel is onsite and complimentary for all guests.

  • Check out is 11am.

    Please speak to our reception if you wish to extend your check out – we will always aim to help but please note, charges may apply.

  • Please bring non-slip pool shoes to wear around the wet areas of the spa. We do have pool shoes to purchase at spa reception should you require.

  • Should you wish to book treatments or use the spa facilities during your stay, for your own health and safety, you will be required to complete a health questionnaire. The link to the form is located within your spa confirmation.

    If you have had or currently have a medical condition, have had surgery within the last 3 months or are pregnant, there may be restrictions as to which treatments you may or may not be able to receive.

    Our Reservations Team will be able to discuss this with you, and in some instances, you may be asked to consult your doctor for written consent. Please call us on 01590 624467.

    • All leisure facilities are available to hotel guests over 16 years and from check in to check out.
    • The pools and wet areas are unsupervised and are used at guests’ own risk.
    • The swimming pool is 1.1 metres at the shallow end and 1.45 meters at the deep end, pool depth signs are displayed within the pool hall. The hydrotherapy pool is 1.35 metres deep.
    • Every guest is strictly required to shower before entering any of the pools. 75% of bacteria is removed by simple showering.
    • Running, jumping or diving are not allowed.
    • In the event of an emergency, there are identifiable pool alarms within the pool hall to raise the alarm.
    • Management reserves the right to restrict access to certain facilities on occasion that safety may be at issue.
    • No glasses, food or crockery to be taken into the poolside or hydrotherapy areas, gym or studio. Plastic cups and mugs are available for use in these areas.
  • All Leisure and Spa facilities are for use by those aged 16 years and over. This includes the swimming pool, hydrotherapy pool and all wet areas as well as the gym and relaxation rooms.

  • Most areas of the spa are wheelchair accessible.

    A hoist is available for both the main pool and hydrotherapy pool. Please let us know at the time of booking if you require use of the hoist so we can make sure a trained member of staff is available to operate it for you.

  • Should you wish to cancel any spa experience, we kindly request 48 hours’ notice to avoid a cancellation charge. Any payments made will be issued back to you in the form of a voucher for you to use towards any spa services.

    If a Spa Break is cancelled with less than 48 hours’ notice, the first night’s payment will be taken as a cancellation charge.

    Full charges will be imposed for a ‘no show’.

    Cancellation of treatments with less than 24 hours’ notice will incur a cancellation fee of 50%.

  • SenSpa is open everyday from 7am to 8pm.

  • Please arrive in whatever you feel comfortable in.

    You will be provided with a bathrobe and this can be worn in all areas of the spa including the Zen Garden Restaurant during lunch.

    If you are dining in the evening at The Zen Garden Restaurant, the dress code is smart casual so please bring a change of clothes for dinner.

    Swimwear must be worn at all times in the hydrotherapy or pool areas. Please feel welcome to wear your own non-slip pool shoes in and around the spa, or you can purchase non-slip pool shoes from the spa reception.

    You can go to your treatment in your bathrobe or wearing whatever you feel most comfortable in. For full body massages, body scrubs and body wraps, your therapist will ask you to remove all your clothing except for your underpants, or they can give you paper underwear, depending on your preference. For facials and head massage you will be asked to remove your top, and for women to lower their bra straps.

  • It is important that you arrive for any spa experience on time. Arriving late for a treatment will limit your treatment time. Please complete a health questionnaire at least 24 hours prior to arrival. The link to the can be found in your spa confirmation.

    If you are staying overnight on a spa break, you can use the leisure facilities from 12pm on your check-in day until 1pm on your check-out day. Your spa itinerary will indicate what time your spa hydrotherapy pass is booked for. If you would like to swim, please  pre-book a swimming lane.

     

  • Should you wish to book treatments or use the spa facilities during your stay, for your own health and safety, you will be required to complete a health questionnaire. The link to the form is located within your spa confirmation.

    If you have had or currently have a medical condition, have had surgery within the last 3 months or are pregnant, there may be restrictions as to which treatments you may or may not be able to receive.

    Our Reservations Team will be able to discuss this with you, and in some instances, you may be asked to consult your doctor for written consent. Please call us on 01590 624467.

    • All leisure facilities are available to hotel guests over 16 years and from check in to check out.
    • The pools and wet areas are unsupervised and are used at guests’ own risk.
    • The swimming pool is 1.1 metres at the shallow end and 1.45 meters at the deep end, pool depth signs are displayed within the pool hall. The hydrotherapy pool is 1.35 metres deep.
    • Every guest is strictly required to shower before entering any of the pools. 75% of bacteria is removed by simple showering.
    • Running, jumping or diving are not allowed.
    • In the event of an emergency, there are identifiable pool alarms within the pool hall to raise the alarm.
    • Management reserves the right to restrict access to certain facilities on occasion that safety may be at issue.
    • No glasses, food or crockery to be taken into the poolside or hydrotherapy areas, gym or studio. Plastic cups and mugs are available for use in these areas.
  • SenSpa is strictly for adults over the age of 16 years only. This applies to all guests staying overnight at Careys Manor Hotel too.

  • We generally do this every November, but don’t worry, we’ll let you know of any changes in advance in writing.

  • Once you have joined, everything from towels, pool shoes, inductions, programming and classes are included in your membership. All we ask is that you come down and make the most of them.

  • It couldn’t be easier. Just call in or phone up and ask to speak to one of the fitness team to arrange a show round. They’ll give you a tour of the facilities, discuss your goals and hopefully get you signed up; just don’t expect any hard sell. We want you to join for the right reasons, and not because a salesmen has convinced you with fancy patter. If you do decide to join, just remember to bring along your bank details if you want to pay monthly and your diary so we can get you started at the earliest date.

  • Simple. Choose one that you are going to enjoy and at a time that suits you. Look in the studio for a couple of minutes the next time a class is on and you’ll can get a pretty good idea of what is involved or talk to one of the staff who will be more than happy to point you in the right direction. A full class timetable with a description of each class will also be in your membership pack.

  • Unless it’s one of our movement based classes such as yoga, then the only thing we insist upon is that top halfs and feet are covered. For most, this means either short or long sleeved T shirts, shorts or tracksuits and a closed soft soled shoe. If you need any advice on what’s best for you, then the staff can advise.

  • Only if you want it to be. Our experience is that most people are here to look after their health so if that’s the case, then it’s definitely ‘train don’t strain’ and you’ll be in safe hands; however, if you want to break records, then we can equally push you to help you achieve it.

  • We don’t have a strict dress code in Cambium or Le Blaireau.

    Zen Garden – a smart/casual dress code is requested at dinner. However, during lunch the majority of guests dining will be enjoying a spa experience and are therefore likely to be in their robes.

  • Our French bistro, Le Blaireau, offers a children’s menu and invites children of all ages to dine. There are age restrictions at our other restaurants. In Cambium, the minimum age is 8 years, whilst in The Zen Garden the minimum age is 12 years to dine.

  • Yes. The menus in our three onsite restaurants have a range of vegan and vegetarian options. If, however, you have food allergies or an intolerance, please inform our reservations or reception team upon booking so they can make the kitchen aware.

  • We have a comprehensive list of all of the dishes/foods and drinks available throughout the hotel which highlights 14 key allergens if present. This guidance document is readily available from any member of our team upon request.

    Please speak to our Reservations Team for help with your specific request but in most circumstances we would ask that you book your dining ahead of time and to inform our reservations or reception team of your allergy or intolerance at the time of booking so they can ensure the kitchen team and chefs are fully aware and prepared for your visit.

  • Cambium

    Breakfast – 7.30am to 10am (weekdays) & 8am to 11am (weekends)

    Snacks – All day

    Dinner – 5.30pm – 9.30pm Wednesday – Saturday

     

    The Zen Garden

    Closed Wednesdays

    Dinner – 6pm – 9.30pm

    Lunch – 12 pm – 2.30 pm

    Please note: No children under the age of 12 at dinner. A smart/casual dress code is requested at dinner.

     

    Le Blaireau

    Dinner – 6pm – 8.45pm – Monday, Tuesday, Friday & Sunday

    Lunch – 12pm – 2.30pm – Friday

  • There is no formal dress code – wear whatever makes you feel comfortable. Or guests tend to wear black tie or party wear.

  • You can party at the Christmas Ball until 12.30 am and 12.00 am at Le Blaireau Christmas Party nights.

  • We have LCD projectors and screens, conference phone, flipchart, and stationery available for your meeting or conference and included in our delegate packages.

    If additional equipment is required, we would be more than happy to arrange the hire for a chargeable fee.

  • We would be happy to discuss a bespoke and flexible delegate package that aligns with your own employee wellness strategy.

    We offer Corporate Wellness Packages that focus on a healthy mind and body for improved productivity, and ways to inspire fresh thinking. Our packages take a holistic approach, incorporating energising workshops, nutritious meals, and snacks, and makes time for deep relaxation in our spa, SenSpa.

  • Yes. But why camp when you can glamp? We offer the Glamping Package, a refreshing way to celebrate team success or entertain new clients. The package gives you private use of the 10-acre Bridge Farm, a night under the stars in a bell tent, a three course BBQ dinner and breakfast cooked in the field. And of course, toilet and shower facilities.

  • Yes. We can help to create a bespoke package that incorporates a range of team building activities into your visit, whether you are here for a day or a weekend. With Bridge Farm just next to the hotel, you’ll have 10 acres to play with, whether you’re looking for team challenges, country pursuits or an action-packed day.

    Or inspire fresh thinking and choose a unique corporate break with one that focuses on bridging the gap between productivity and team wellbeing; with a more holistic approach, our wellness packages cover everything from nutritious meals, energising workshops and deep relaxation in our spa, SenSpa. Find out more about our Corporate Wellness Packages here.

  • We can accommodate from 2-150 people for your meeting or conference, with a variety of spaces and function suites available, including a 10-acre field that is ideal for team building activities. We also have 77 bedrooms available for double or single occupancy if you would like to consider a 24 hr delegate package.

  • Yes, please feel welcome to visit our hotel to view our facilities. We recommend booking an appointment with a member of our events team for a personal show around of the venue and to hear of how we can meet your objectives.

  • We have three on-site restaurants which gives you and your delegates flexibility and choice when it comes to catering during your conference or meeting. We have also teamed up with Spring Green London, with a belief in the goodness of fresh, seasonal ingredients and dishes that have taste and substance.

    Our delegate packages include refreshments, unlimited tea and coffee, homemade treats, and a lunch, which can be a hot or cold buffet or a working lunch. Our 24-hour delegate packages also include a three-course evening meal in one of our restaurants, and our New Forest breakfast.

    Our Events Sales Manager, Jessica Cleary, would be happy to discuss the options with you.

  • Yes, we have several outside spaces that can be used for different corporate events or celebrations. From the Cedar Garden with its handmade pavilion for outdoor wedding ceremonies and birthday parties, to Bridge Farm where you can have 10 acres to yourselves for teambuilding events.

  • We understand the importance of getting a feel for a space which is why we recommend that you arrange a personal show around with our Weddings and Functions Manager, Francoise Gysemans, so you can discuss your event requirements. Francoise is always happy to share her expertise and knowledge, and help you plan your event from start to finish.

    Make an appointment to meet with Francoise or call the team if you have any questions on 01590 625204.

  • Our function suites and spaces are versatile and can cater for parties of 2 to 150. Ideal for private dining, baby showers, weddings, or corporate parties.

  • There is no formal dress code – wear whatever makes you feel comfortable. Or guests tend to wear black tie or party wear.

  • You can party at the Christmas Ball until 12.30 am and 12.00 am at Le Blaireau Christmas Party nights.

  • Whether it’s a relaxed lunch with friends, a baby shower, or an anniversary dinner, we have three onsite restaurants and will be more than happy to discuss all the catering options and menu choices with you.

    If there are any food allergies or intolerances to consider, just let us know and we can discuss the options with you – every guest deserves to enjoy the party.

  • When planning your wedding day, you will need to take into consideration travelling time from the Church to the Hotel (if applicable), incorporating a drinks reception, group photographs at the hotel, and a receiving line to greet your guests before the Wedding Breakfast.

    We would advise holding your Wedding Breakfast no later than 3.30pm to ensure that you allow sufficient time for your evening reception. We recommend that you discuss your timings with our dedicated Wedding Co-ordinator, who has years of experience and is more than happy to offer advice regarding the planning and schedule of your day.

  • The Couple is responsible for booking the Superintendent Registrar to attend their Civil Ceremony. Please contact the Superintendent Registrar for more information:

    The Register Office,

    4-8 Osborn Road South,

    Fareham,

    Hampshire

    PO16 7DG

    Telephone: 0300 355 1392

    Monday to Friday 8.00 am – 8.00pm, Saturday 9:30am – 4pm.

    Email: ceremonies.southhants@hants.gov.uk

    Please provide the following details when making a booking:

    Proposed date and time of Ceremony, second choice of date and time, full names of each spouse, full postal address of Bride, daytime contact telephone number of each partner, Email address, preferred method of contact (Email, telephone, fax, or letter). The Registrar’s fee is payable direct to the registry office.

  • We can’t accommodate groups at the spa at this time. Our Wedding and Functions Coordinator would be happy to discuss alternative options in detail with you.

  • Yes. We can accommodate children on your wedding day, with a children’s menu, highchairs, and garden games available to keep them occupied. If accommodation with children is required, we can arrange interconnecting rooms, extra beds, or cots – these will need to be booked in advanced to guarantee availability. Please discuss your specific requirements with our Reservations Team or our Wedding Coordinator.

    Please note, children under the age of 16 years cannot use the spa, SenSpa or our hotel leisure facilities.

  • Yes, but a corkage charge will apply:

    Wine (75cl) £15 per bottle.

    Sparkling Wine (75cl) £20 per bottle

    Champagne (75cl) £25 per bottle

  • No. But we do have a wide choice of catering options available for your wedding day. Whether you are looking for a traditional seated wedding breakfast, a fun American diner style buffet, an afternoon tea, or a relaxed bbq, our dedicated Wedding Coordinator Francoise would be happy to discuss all of the options with you, including any packages or current special offers and requirements such as dietary aspects and budget.

  • Yes. Vegan, vegetarian options are available as well catering for those with food intolerances and allergies. Please speak to our dedicated Wedding Coordinator about your requirements.

  • It’s important to weigh up whether you need wedding insurance dependent on the financial commitment, the type of day you have planned and how easy it would be to rearrange. Due to Covid-19, most insurers have stopped selling new policies. If you already have wedding insurance your policy will continue to be valid. If you’re looking for a policy, a good starting point to offer a comparison is CompareWeddingInsurance.org.uk.

  • On the southern edge of the National Park there is 40 miles of coastline where you won’t just find sandy beaches to walk along. Ramble down shingle shorelines and dramatic clifftops, over headlands and through heathland and marshes, and into picturesque harbours. You wouldn’t think that our hotel was just a 20-minute drive away.

  • Yes, the New Forest is a National Park and free for all to enter. There are plenty of waymarked paths to walk and many picturesque villages to explore, whilst the miles of heath and woodland also make it an ideal location for outdoor pursuits such as horse riding, archery, and cycling.

    The New Forest’s proximity to an unspoilt coastline also means you can go from country to coast within minutes to set sail, kayak or try your hand at a spot of fishing.

    Don’t miss the nearby Buckler’s Hard Maritime Museum or the  National Motor Museum, Beaulieu where you can admire an impressive automotive collection and manicured grounds or Exbury Gardens & Steam Railway, where you can spend hours wandering the beautiful gardens.

  • The New Forest was named in 1079 by William the Conqueror, after he cleared the area and declared it as a royal hunting ground. So called the ‘new forest’ and it was governed by a new law that reserved the hunting of any of the wildlife exclusively for the King, and those with his permission. But the area dates back even farther, having once had the Saxon name ‘Ytene’, meaning land of the Jutes.

    In 2005 it was given National Park status, which recognises it as an area of outstanding natural beauty and wildlife.

  • The New Forest is approximately 85 miles from London by car and takes around 90 minutes to reach Brockenhurst from London Waterloo by train.

  • Our hotel is in the heart of the New Forest National Park, which means it’s likely that you will see New Forest ponies on your journey to us, before you have even checked in. Whilst you are here, you will see them roaming through the village of Brockenhurst, where we are located, and throughout the National Park.

    It is important to note that the ponies have the ‘right of way’ in the New Forest National Park, and it is not uncommon to find them crossing or standing in the road; please take extra care when driving, stick to the speed limits and give them plenty of room when you pass. They are not fenced in and will wander freely throughout the area. The only areas they cannot access are those that have cattle-grids.

    It is strongly advised that you do not feed the ponies; many picnics have been ruined by hungry ponies looking for a sandwich.

  • Employees at Careys Manor Hotel & SenSpa can enjoy the following benefits:

    • Competitive rates of pay including service charge tips
    • Free onsite meals & snacks
    • Membership of our award winning spa and leisure facilities
    • Uniform and workwear provided
    • Funded training and development
    • Flexible working – whether from home, at the office or around the school run
    • Friends and Family discounts across the entire Greenclose Hotels group
    • Employee Assistance Programme through Hospitality Action
    • Enhanced holiday and annual celebratory dinner for long service
    • Staff accommodation (subject to availability)
    • Staff accommodation (subject to availability)
    • NEST pension scheme
    • Free parking on site