G i f t  V o u c h e r s

Accessibility

Reception area at Careys Manor

Before you arrive

  • Prior to arrival guests will be able to speak with a member of the reservations team in order to confirm requirements and general suitability of Careys Manor Hotel and SenSpa
  • You can contact us via telephone, email, or post
  • Large print information and a confirmation letter is available on request
  • Good bus and train links serve the local town of Brockenhurst
  • The hotel is able to arrange collection from mainline rail/bus stations and accessible taxis are widely available
  • Directions to the hotel can be found by clicking here

Parking

  • Accessible parking and drop off area are available, assistance with luggage is also available
  • Car park surface is gravel/tarmac
  • The route from disabled parking has no steps and is lit

Entrance and Reception

  • The main hotel entrance has steps
  • The entrance from disabled parking has no steps but 1 door +1 automatic door
  • The entrance is lit all times
  • The entrance to SenSpa reception has no steps but a slight incline
  • The reception floor is glossed wood and suitable for wheelchairs
  • Seating is available in the reception area
  • There is an accessible WC in the main hotel, SenSpa & Le Blaireau
Close up shot of sofa with orange cushion detail in hotel room

Bedrooms

(Please give us at least 72 hours notice for any modifications required to make your stay more comfortable)

  • Bedroom furniture can be re-arranged on request
  • Bedroom with non-allergenic bedding on request
  • All rooms ensuite
  • Bath with shower over
  • Laundry service available
  • More lightning options available in rooms on request (extra lamps available)
  • All rooms have remote controlled TVs
  • Internet access available in bedrooms
  • All rooms have a telephone
  • Tea and coffee making facilities in all rooms
  • Mini-fridges available on request
  • Patios not accessible by wheelchair (1 step to patio)
  • Elephant feet available to raise the bed on request
  • Bath board on request (subject to availability)
  • Bath seat on request (subject to availability)
  • Shower step on request (subject to availability)
  • One Oakwood Garden room with a wet room

Public Areas

  • Public toilet with baby change facilities
  • Disabled toilet in the spa
  • The bar, lounge and conference rooms are accessible by wheelchair
  • Entrance to one or more bedrooms with no steps
  • Corridors are lit all times
  • Staircase to 1st and 2nd floor
  • Lift via spa to 1st floor

Dining

  • All restaurants are wheelchair accessible. Le Blaireau has no steps but some high thresholds.
  • All restaurants can cater for special dietary requirements on prior request (Sugar-free, gluten-free, lactose-free, low potassium, low sodium, nut-free, additive-free, organic, vegetarian, vegan)
  • Individual support is available for guests in all restaurants
  • All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants
  • We provide 24h in-room dining should you wish to eat from the comfort of your room
Thai spa hydrotherapy pool at Careys Manor Hotel

SenSpa

  • Spa Reception  –  Access via the ramp to the spa reception
  • Changing Room – there is a wheelchair accessible changing room on the first floor accessible by lift. The Ladies Changing Room is located on first floor accessed via two flights of 8 stairs each or via the lift and a corridor walk of approximately 100 feet and 3 stairs. The Gents Changing Room is located on first floor accessed via one flight of 8 stairs or via the lift and a corridor walk of approximately 100 feet and 11 stairs
  • Massage / Facials – Ground floor treatment rooms are accessed via a ramp from spa reception. Massage couches can be hydraulically lowered to wheelchair height or lower. Please inform us when you book so that we can reserve an appropriate room and allow extra therapist time or arrange additional assistance. Alphasphere and Rhassoul is accessed via stairs on 2nd-floor hydrotherapy area.
  • Manicures/Pedicures – Our manicure room is situated up several stairs which are inaccessible to wheelchairs and challenging for guests who struggle with stairs. Please advise our reservationist when you book so that we can reserve an appropriate room for you to have your manicure or pedicure.
  • Swimming Pool – Accessed via spa reception on the ground floor. A hoist is available. Guests are kindly advised to call in advance to make a reservation so we can ensure a trained member of the team is available to operate the hoist. As much notice as possible is required.
  • Hydrotherapy Pool – Located on the ground floor in the hydrotherapy hall and accessed via the swimming pool. A hoist is available if required. Guests are kindly advised to call in advance to make a reservation so we can ensure a trained member of the team is available to operate the hoist. As much notice as possible is required.
  • Hydrotherapy sauna – Access on the ground floor in hydrotherapy hall
  • Hydrotherapy steam – Access on the ground floor in hydrotherapy hall
  • Experience Showers  – Access on the ground floor in hydrotherapy hall
  • Relaxation rooms –  Access via the lift at Zen Garden
  • Disabled Shower – Access via the lift at Zen Garden.
  • Gymnasium  – Access via the lift at Zen Garden
  • Studio  – Access via the lift at Zen Garden
  • Facilities which are inaccessible with a wheelchair:
  • Poolside sauna – We do not recommend this for wheelchair users as the passageway by the pool which accesses the sauna is rather narrow.
  • Poolside steam room – We do not recommend this for wheelchair users as the passageway by the pool  which accesses the steam room is rather narrow.
  • Laconicum – No lift. The only access is via 19 stairs to the second floor hydrotherapy area.
  • Tepidarium – No lift. The only access is via 19 stairs to the second floor hydrotherapy area.
  • Rhassoul –  No lift. The only access is via 19 stairs to the second floor hydrotherapy area.
  • Hydrotherapy WC – No lift. The only access is via 19 stairs to the second floor hydrotherapy area.

If you have any mobility or other accessibility issues, please let us know in advance so that we can make you as comfortable as possible.

Gardens in autumn at Careys Manor

Grounds and Garden

  • Gravel paths
  • Front garden wheelchair accessible
  • Small back garden wheelchair accessible
  • Several areas throughout gardens have accessible seating areas

General Accessibility

  • Staff on hand to assist 24 hours a day
  • Emergency evacuation procedure for guests with disabilities (please notify on arrival if assistance on evacuation needed)
  • Assistance dogs accepted on previous notice
  • In accordance with legislation, smoking is not permitted in the hotel
  • Mobile phone signal with most providers is strong in the area
  • The fire alarm system is bells and sirens and does not have flashing lights. Assistance is given if evacuation is necessary
  • The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival
Two massage beds in double treatment room at SenSpa Thai spa with Thai inspired décor

Calm & Sensory-Aware Spaces

We recognise that some guests benefit from calmer, more predictable environments. While we are continually developing our approach, we offer a range of sensory-aware spaces and thoughtful touches designed to support a more relaxing stay.

SenSpa

  • For guests enjoying treatments, our therapy rooms feature soft, low lighting and a warm, calming colour palette. Music can be lowered or switched off, and oil burners can be removed if preferred. Our therapists will always check pressure levels before and throughout your treatment, and guests are welcome to request a quiet, non-talking treatment.
  • Our treatments use gently fragranced oils, prepared in-house with calming ingredients. Therapists use smooth, rhythmic techniques, and guests are welcome to pause or take a break at any point during their treatment.
  • Traditional Thai massage is available with our specialist therapists, delivered on comfortable floor mattresses. Pressure and pace are tailored to suit each guest, allowing for a personalised and comfortable experience.
  • The hydrotherapy pool is maintained at approximately body temperature (37°C) and is walkable throughout, with a depth of 1.35m. This low-lit area also includes a whirlpool, offering gentle sensory stimulation and a calming environment.
  • Our SenSpa reception team provide a warm welcome and can offer a tour of the facilities, explaining the flow of your day. They remain available throughout your visit should you need assistance or a quieter space.
  • The Zen Garden at Zen Garden Restaurant offers a peaceful outdoor patio designed to reflect a small piece of Thailand in the New Forest. Weather permitting, guests can enjoy fresh air and the calming presence of the fish pond. This area is often quieter than indoor dining spaces.
  • Our Relaxation Room and Quiet Room provide calm spaces to unwind with complimentary refreshments. The Quiet Room features soft lighting, comfortable loungers, blankets and reading lamps — a peaceful retreat should you wish to take time away from busier areas.
  • The Alphasphere Deluxe is a private light and sound therapy experience lasting 50 minutes, located in a quiet room with only two pods available. Guests recline in a gently vibrating chair while listening to specially designed soundscapes, accompanied by softly changing coloured light. Many guests find this immersive experience calming and helpful for relaxation and sensory regulation. A shorter 25-minute version is included within the Sensehacking Spa Day, with the option to upgrade.
  • To help us best support your visit, we recommend contacting our Reservations team ahead of arrival to discuss any preferences or requirements. While we cannot always guarantee quiet times, weekdays — particularly Wednesdays — are often calmer.

Hotel

  • Personalised Pre-Arrival Planning – Our team is happy to discuss your stay in advance to help make your visit as comfortable as possible. Please contact our Reservations team to discuss any preferences or requirements.
  • Flexible Room Environment – Guest rooms offer adjustable lighting and flexible layouts. Quieter rooms in certain areas of the hotel can be requested, helping to reduce noise and create a more restful environment.
  • Calm Setting in Nature – Located in the New Forest National Park, Careys Manor offers access to peaceful outdoor spaces directly from our doorstep. Our gardens, nearby forest trails and countryside setting provide opportunities for gentle walks and quieter surroundings away from urban noise.
    Our spacious lounge also offers a calm indoor environment, with high ceilings, comfortable seating and a relaxed fireside setting.
  • Flexible Dining & Private Options – We offer three on-site restaurants, each able to cater for a wide range of dietary requirements. For guests who prefer a quieter or more private dining experience, 24-hour room service is available, and our team is happy to provide individual assistance where helpful.

If there is anything that would help make your visit more comfortable, please let us know — our team is always happy to help.

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