Food & Beverage Assistant (Full time)
Type – Full time (40 hours per week), with a rota operating on 5 out of 7 days per week
Salary – £25,396.80pa + Service Charge tips
Reports to – Restaurant Manager
Location – Careys Manor Hotel. Located in the beautiful village of Brockenhurst, nestled between the New Forest National Park and the Solent. With 77 plush bedrooms and suites, the award-winning SenSpa and 3 onsite restaurants, we pride ourselves on our friendly staff and attentive service. Situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London.
We are now seeking enthusiastic individuals to join our F&B team at Cambium Restaurant, Careys Manor & SenSpa. You will have the opportunity to learn from our experienced team and develop your service skills and product knowledge in an award-winning environment. The Restaurant Manager will be on hand to support and provide training and guidance to enable you and the team to deliver exceptional customer service for guests dining in the restaurant for breakfast or dinner, taking afternoon tea or attending a special event or wedding.
Our ideal candidate will have:
- Excellent communication skills
- A friendly positive attitude and a desire to learn
- A focus on customer service and the guest experience
- A strong work ethic
- Passion for the job and ambition to succeed
- A collaborative approach to teamwork and adaptability
- Food & Beverage experience and basic wine knowledge (preferable but not essential)
Main Responsibilities
- Meet and greet guests and provide excellent customer service in accordance with the Company standards
- Knowledge of menu items, ingredients, allergens and pricing
- Assist guests with menu selections, upselling where opportunities arise
- Take guest orders accurately and efficiently ensuring clear communication with the kitchen
- Accurately prepare final bills for guests and efficiently process payments on the system and store bills securely
- Be aware of any guest dissatisfaction and immediately take action to resolve
- Clear and set tables in accordance with standard operating procedures
- Ensure the highest level of hygiene and food safety, ensuring all foods are labelled correctly
- Perform opening and close down procedures
- Communicate effectively with all internal customers e.g. Heads of Departments and staff members
- Be responsible for ensuring the mis en place for service e.g. cutlery, crockery, glassware, condiments, fruits, juices etc are re-stocked for service
- Strictly adhere to company rules regarding fire and health & safety, as per hotel standards
Employee Benefits
- £25,396.80 per annum plus Service Charge tips
- Free off-peak use of the spa and gym facilities
- Free meals on duty
- Paid day off on your birthday for those on permanent contracts
- Training & development opportunities
- Discounts off hotel stays, restaurants, spa services and products
- Friends and family discounts
- Referral bonus for introducing a friend
- Enhanced annual leave for long service (5 years+)
- Free access to an Employee Assistance Programme
- Pension scheme
- Free onsite parking
