Room Attendant
Type –Full time/Part time (30 hours per week) to include weekends. Flexibility is an advantage.
Salary – £12.21 per hour + service charge tips
Reports to – Head Housekeeper
Location – Careys Manor Hotel. Situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London. The New Forest is a lovely setting with ponies, deer and other animals roaming throughout the Forest and its villages, and beautiful surroundings.
The Housekeeping department forms the backbone of any hotel operation and plays a critical role in delivering the perfect guest experience. We are seeking a Room Attendant to join our friendly and professional housekeeping team and help maintain our high standards of cleanliness.
You will be joining a team of around 10 Room Attendants/Linen Porters, all reporting into the Head Housekeeper.
Our ideal candidate will have:
- A focus on customer service and the guest experience
- Attention to detail
- Ability to prioritise work to time critical deadlines
- Motivation to work alone at times
- A friendly and positive attitude as well as good communication
- A collaborative approach to teamwork
- Good communication skills
- Previous hotel or cleaning experience in a commercial environment would be useful, however full training will be provided
Main Responsibilities
- Cleaning bathrooms with appropriate products
- Dusting and vacuuming bedrooms
- Removing rubbish and separating recyclable items
- Cleaning tea making facilities and replenishing supplies
- Replenishing towels, stationary, bathrobes, slippers etc
- Completing section list and compiling laundry count
- Comply with health and safety regulations including COSHH
- Wear appropriate uniform and ensure that personal presentation is tidy and acceptable to guests
- Greet guests in a friendly and professional manner
- Be able to direct guests and have basic knowledge of hotel and facilities
- Maintain an excellent level of customer service at all times
- Follow company procedures and guidelines
- Act in accordance with the Hotel’s fire plan
- To take responsibility for the cleaning and checking of your allocated rooms.
- You will be required to clean public areas at the end of cleaning your allocated rooms.
- You may be required to clean staff accommodation rooms at tenancy end if requested.
Employee Benefits
- up to £19,047 per annum plus service charge tips and annual salary review
- Free off-peak use of the spa and gym facilities
- Free meals on duty
- Paid day off on your birthday
- Training & development opportunities
- Discounted group hotel stays, restaurants, spa services and products
- Friends and family discounts
- Referral bonus for introducing a friend
- Enhanced annual leave for long service (5 years+)
- Free access to an Employee Assistance Programme
- Pension scheme
- Free onsite parking
