Reservations Agent Part-time
Type – Part Time (16-20 hours per week)
Reports to – Reservations Manager
Location – Careys Manor Hotel. Located in the beautiful village of Brockenhurst, nestled between the New Forest National Park and the Solent. With 77 plush bedrooms and suites, the award-winning SenSpa and 3 onsite restaurants, we pride ourselves on our friendly staff and attentive service. Situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London. The New Forest is a lovely setting with ponies, deer and other animals roaming throughout the Forest and its villages.
We’re looking for an enthusiastic and driven Reservationist to join our vibrant Central Reservations Department based at Careys Manor Hotel in Brockenhurst. With a natural flair for sales, your role will be to maximize revenue and deliver exceptional customer service for guests wishing to visit Careys Manor, SenSpa or our sister hotel The Montagu Arms.
Full training will be provided to allow you to develop a detailed knowledge of all the hotel and spa services on offer. That means gaining first-hand experience of our restaurants and spa treatments etc so you can accurately and confidently advise guests and offer an exceptional customer service experience.
The role is available on a part time basis. Part time is 16-20 hours per week to include at least one weekend day.
Our ideal candidate will have:
- 2 years experience in a similar role
- Excellent communication skills and superb telephone manner
- Ability to build rapport
- Calm under pressure
- Natural flair for customer service and passion for sales
- Great ability to prioritise work and multi-task
- A friendly and positive attitude
- Great team spirit
- Previous hotel or hospitality experience would be useful however full training will be provided
Benefits
- £11.75 per hour plus Service Charge tips and annual salary review
- Free off-peak use of the spa and gym facilities
- Free meals on duty
- Paid day off on your birthday
- Training & development opportunities
- Complimentary hotel and spa experiences offered as part of your training
- Discounts off hotel stays, restaurants, spa services and products
- Friends and family discounts
- Referral bonus for introducing a friend
- Enhanced annual leave for long service (5 years+)
- Free access to an Employee Assistance Programme
- Pension scheme
- Free onsite parking
We would love to hear from you! Please apply with a CV and covering letter via the link below.
