Job Vacancies

Hotel Receptionist

Type – Full time (40 hours per week), with a rota operating on 5 out of 7 days per week.

Reports to – Head Receptionist

Location – Careys Manor Hotel. Located in the beautiful village of Brockenhurst, nestled between the New Forest National Park and the Solent. With 77 plush bedrooms and suites, the award-winning SenSpa and 3 onsite restaurants, we pride ourselves on our friendly staff and attentive service. Situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London. The New Forest is a lovely setting with ponies, deer and other animals roaming throughout the Forest and its villages, and beautiful surroundings.

A Summary Of The Job

With increased interest in Staycations and UK weddings this Summer, we are now seeking an exceptionally polite and courteous receptionist to join our small Front of House team.  You will provide a warm welcome and a prompt and efficient check in/out service, with the aim of always exceeding customer expectations. The role also involves overseeing reservations, managing banking processes, conference operation duties and active collaboration with other departments. Ensuring our guests receive the highest standard of service is the most important aspect of the receptionist role, as you would expect.

Our ideal candidate will:

  • Be friendly and engaging
  • Possess excellent communication skills
  • Be highly organised with a keen eye for detail
  • Have high levels of personal presentation
  • Have a real passion for customer service and a focus on the guest experience
  • Have good local knowledge in order that you can provide guests with appropriate information
  • Understand and promote our facilities, upselling where possible
  • Be flexible and committed to working in a team environment
  • Demonstrate ability to adapt to changing situations
  • Good understanding of the English language
  • Have experience of working in a similar establishment or role
  • Have experience of reception systems such as Opera/Fidelio (preferable)

Main Responsibilities:

  • Maintain an excellent level of customer service at all times
  • To welcome guests to the hotel with a professional and friendly manner
  • Ensure all standards are met during check in and check out following the AA standards
  • To carry out the duties of the early and late shifts as laid out in the Reception Manual
  • To deal with any requests in an efficient and courteous manner
  • To ensure guests are presented with their accounts and any queries are dealt with promptly and courteously
  • To ensure security is maintained with the respect to money, keys, guest and hotel property
  • To answer the switchboard and deal with all incoming calls in the correct manner
  • Liaise with other departments/managers and communicate information to ensure the smooth running of the hotel
  • To have knowledge of the hotels facilities and correctly communicate these to the guests
  • To have knowledge of local attractions and assist guest with details as requested
  • To be able to use the hotel’s computer system, Opera, confidently and efficiently
  • To take reservations professionally and confidently
  • To have knowledge and be able to act in accordance with the hotel’s fire plan
  • To be able to work in accordance with the Health and Safety at Work Act
  • Carry out any reasonable duties requested by the Head Receptionist

Additional Responsibilities:

  • Operation of the photocopier and fax
  • Other various administration duties, including faxing & word processing
  • Up-selling the hotel facilities
  • To maintain a high standard of personal hygiene and appearance
  • Liaise with other group operations regarding daily business
  • Ensuring the daily post is correctly stamped and posted on time
  • Deal with brochure requests and mail merge
  • Being a team player and be flexible and versatile
  • Keep a clean and tidy office at all times

Covid-Secure Workplace

  • The health and safety of our team is of the utmost importance during these times. All staff undergo mandatory health and safety training, including enhanced cleaning protocols and personal hygiene training, ensuring a safe working environment.
  • We have devised a health & safety program in accordance with HM Government, Public Health England and specialist advice from UK Hospitality – our support partner. Our internal operating practices will be reviewed to reflect ongoing recommendations.

Employee Benefits

  • Competitive remuneration package, including Service Charge tips
  • Staff accommodation subject to availability
  • Leisure membership of our award winning SenSpa facility
  • Uniform and workwear provided
  • Staff training and development to ensure you reach your potential
  • Friends and Family discounts in our Hotels, Spa, and Restaurants across Group
  • Employee Assistance Programme through Hospitality Action
  • Annual leave.  Long serving staff enjoy enhanced holiday entitlement
  • Long Service annual celebratory dinner
  • Pension; eligible team members benefit from a NEST pension scheme
  • Free parking on site

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