Job Vacancies

Hotel Receptionist

Type – Full time (40 hours per week), with a rota operating on 5 out of 7 days per week.

Salary – £22,880 per annum

Reports to – Head Receptionist

Location – Careys Manor Hotel. Located in the beautiful village of Brockenhurst, nestled between the New Forest National Park and the Solent. With 77 plush bedrooms and suites, the award-winning SenSpa and 3 onsite restaurants, we pride ourselves on our friendly staff and attentive service. Situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London.

A Summary Of The Job

We are searching for an exceptionally polite and courteous receptionist to join our small Front of House team.  You will provide a warm welcome and a prompt and efficient check in/out service, with the aim of always exceeding customer expectations. The role also involves overseeing reservations, managing banking processes, conference operation duties and active collaboration with other departments. Ensuring our guests receive the highest standard of service is the most important aspect of the receptionist role, as you would expect.

Our ideal candidate will:

  • Be friendly and engaging and possess excellent communication skills
  • Be highly organised with a keen eye for detail
  • Have high levels of personal presentation
  • Have a real passion for customer service and a focus on the guest experience
  • Understand and promote our facilities, upselling where possible
  • Be flexible and committed to working in a team environment
  • Demonstrate ability to adapt to changing situations
  • Good understanding of the English language
  • Have experience of working in a similar establishment or role
  • Have experience of reception systems such as Opera/Fidelio (preferable)

Main Responsibilities:

  • Maintain an excellent level of customer service at all times
  • To welcome guests to the hotel with a professional and friendly manner
  • Ensure all AA standards are met during check in and check out
  • To carry out the duties of the early and late shifts as laid out in the Reception Manual
  • To deal with any requests in an efficient and courteous manner
  • To ensure guests are presented with their accounts and any queries are dealt with promptly and courteously
  • To ensure security is maintained with the respect to money, keys, guest and hotel property
  • To answer the switchboard and deal with all incoming calls in the correct manner
  • Liaise with other departments/managers and communicate information to ensure the smooth running of the hotel
  • To have knowledge of the hotels facilities and correctly communicate these to the guests as well as upsell
  • To have knowledge of local attractions and assist guest with details as requested
  • To be able to use the hotel’s computer system, Opera, confidently and efficiently
  • To take reservations professionally and confidently
  • To have knowledge and be able to act in accordance with the hotel’s fire plan
  • To be able to work in accordance with the Health and Safety at Work Act
  • Carry out any reasonable duties requested by the Head Receptionist including administration duties

Employee Benefits

  • £22,880 per annum plus Service Charge tips (and salary review due April 2024)
  • Free off-peak use of the spa and gym facilities
  • Free meals on duty
  • Paid day off on your birthday
  • Training & development opportunities
  • Complimentary hotel and spa experiences offered as part of your training
  • Discounts off hotel stays, restaurants, spa services and products
  • Friends and family discounts
  • Referral bonus for introducing a friend
  • Enhanced annual leave for long service (5 years+)
  • Free access to an Employee Assistance Programme
  • Pension scheme
  • Free onsite parking