Job Vacancies

Hotel Porter

Type – Permanent, full-time, 5 days out of 7 on a rota basis (to include weekends)

Salary – £22,880 pa plus Service charge tips (and pay review due April 2024)

Location – Careys Manor & SenSpa is an award-winning four-star country house hotel and spa situated in Brockenhurst – the heart of the New Forest National Park, in Hampshire.  Situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London.  Guests experience world class spa facilities, luxurious bedrooms, versatile conference and function spaces and delicious dining options.  Our employees benefit from a close teamwork environment, reward schemes and opportunities for personal development.

We are now seeking an exceptionally polite and courteous hotel porter to join our friendly Front of House team.  You will provide a warm welcome alongside the reception team to ensure our guests experience a seamless check-in/check-out service. You will be expected to provide professional and informative guidance for guests visiting the hotel, with the aim of always exceeding customer expectations.

Main responsibilities:

  • Greet guests in a friendly and professional manner ensuring luggage is delivered to rooms promptly
  • Park guest cars and inform them of the parked location
  • Ensure all left luggage is stored in the luggage room, is correctly labelled and the room is kept tidy and locked at all times
  • Maintain awareness of arrivals and scheduled functions/events
  • Assist in the set-up of conference rooms
  • Provide a support service to bar staff in provision of beverages to guests and conferences
  • Have knowledge of hotel facilities and correctly communicate these to guests
  • Have knowledge of local attractions and assist guests as required
  • Deal with requests in an efficient and courteous manner
  • Ensure a high standard of personal presentation ensuring uniform is clean and tidy at all times
  • Maintain an excellent level of customer service at all times
  • Follow Health & Safety and company procedures and guidelines
  • Act in accordance with the Hotel’s fire plan

Our ideal candidate will:

  • Be personable and engaging
  • Possess excellent communication skills
  • Take pride in their high standards of personal presentation & hygiene
  • Have experience working in a professional customer service environment
  • Have a real passion for customer service and a focus on the guest experience
  • Have excellent knowledge of the local area and attractions in order that you can provide guests with appropriate information and recommendations
  • Understand and promote our facilities, upselling where possible
  • Be flexible and committed to working in a team environment
  • Demonstrate ability to adapt to changing situations
  • Have a good understanding of the English language
  • Be familiar with Health & Safety and Fire Safety legislation
  • Be familiar with Opera/Fidelio booking system (not essential)

Company benefits include:

  • £22,880pa + service charge tips (plus annual pay review due April 2024)
  • Paid day off on your birthday
  • Leisure membership of our award winning SenSpa facilities
  • Complimentary canteen with hot dishes daily
  • Training & development opportunities
  • Hotel and restaurant discounts within the group
  • Generous Friends & Family discounts in our group hotels, spa, spa boutique and restaurants
  • Referral bonus for introducing a friend
  • Employee Assistance Programme through Hospitality Action
  • Long serving staff enjoy enhanced holiday entitlement & annual celebratory dinner
  • Pension; eligible team members benefit from a NEST pension scheme
  • Free parking on-site

If this role is of interest and you are passionate about the guest experience, then we would love to hear from you. Please apply with a CV & covering letter via the link below.