Job Vacancies

Food & Beverage Assistant (Full time & Casual)

Type – Full time (40 hours per week), with a rota operating on 5 out of 7 days per week OR Part time casual hours

Reports to – Restaurant Manager

Location – Careys Manor Hotel. Located in the beautiful village of Brockenhurst, nestled between the New Forest National Park and the Solent. With 77 plush bedrooms and suites, the award-winning SenSpa and 3 onsite restaurants, we pride ourselves on our friendly staff and attentive service. Situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London. The New Forest is a lovely setting with ponies, deer and other animals roaming throughout the Forest and its villages, and beautiful surroundings.

We are now seeking an enthusiastic F&B Assistant to develop their knowledge and skills in an award-winning restaurant and hotel.  The Restaurant Manager will be on hand to support and provide training and guidance to enable you and the team to deliver exceptional customer service for guests dining in the restaurant, taking afternoon tea or attending a special event or wedding.  Permanent full time opportunities available as well as casual, part time hours to suit your family/college/other commitments.

Our ideal candidate will have:

  • Excellent communication skills
  • A friendly positive attitude and a desire to learn
  • A focus on customer service and the guest experience
  • A strong work ethic
  • Passion for the job and ambition to succeed
  • A collaborative approach to teamwork and adaptability
  • Food & Beverage experience and basic wine knowledge (preferable but not essential)

Main Responsibilities

  • Meet and greet guests and provide excellent customer service in accordance with the Company standards
  • Knowledge of menu items, ingredients, allergens and pricing
  • Assist guests with menu selections, upselling where opportunities arise
  • Take guest orders accurately and efficiently ensuring clear communication with the kitchen
  • Accurately prepare final bills for guests and efficiently process payments on the system and store bills securely
  • Be aware of any guest dissatisfaction and immediately take action to resolve
  • Clear and set tables in accordance with standard operating procedures
  • Ensure the highest level of hygiene and food safety, ensuring all foods are labelled correctly
  • Perform opening and close down procedures
  • Communicate effectively with all internal customers e.g. Heads of Departments and staff members
  • Be responsible for ensuring the mis en place for service e.g. cutlery, crockery, glassware, condiments, fruits, juices etc are re-stocked for service
  • Strictly adhere to company rules regarding fire and health & safety, as per hotel standards

Covid-Secure Workplace

  • The health and safety of our team is of the utmost importance during these times. All staff undergo mandatory health and safety training, including enhanced cleaning protocols and personal hygiene training, ensuring a safe working environment.
  • We have devised a health & safety program in accordance with HM Government, Public Health England and specialist advice from UK Hospitality – our support partner. Our internal operating practices will be reviewed to reflect ongoing recommendations.

Employee Benefits

  • Competitive remuneration package, including Service Charge tips
  • £300 referral bonus for introducing a friend (both must actively work thoughout 3 month qualifying period)
  • Leisure membership of our award winning SenSpa facility
  • Staff training and development
  • Friends and Family discounts in our Hotels, Spa, and Restaurants across Group
  • Employee Assistance Programme through Hospitality Action
  • Permanent, long serving employees enjoy enhanced holiday entitlement
  • Long Service annual celebratory dinner
  • Pension; eligible team members benefit from a NEST pension scheme