Food & Beverage Assistant
Type – Full time (40 hours per week), with a rota operating on 5 out of 7 days per week
Salary – £11 per hour + Service Charge tips
Reports to – Restaurant Manager
Location – Careys Manor Hotel. Located in the beautiful village of Brockenhurst, nestled between the New Forest National Park and the Solent. With 77 plush bedrooms and suites, the award-winning SenSpa and 3 onsite restaurants, we pride ourselves on our friendly staff and attentive service. Situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London.
We are now seeking an enthusiastic F&B Assistant to develop their knowledge and skills in one of our on-site restaurants. The Restaurant Manager will be on hand to support and provide training and guidance to enable you and the team to deliver exceptional customer service for guests dining in the restaurant for breakfast or dinner, taking afternoon tea or attending a special event or wedding.
Main Responsibilities
- Meet and greet guests and provide excellent customer service in accordance with the Company standards
- Good knowledge of menu items, ingredients, allergens and pricing
- Assist guests with menu selections, upselling where opportunities arise
- Take guest orders accurately and efficiently ensuring clear communication with the kitchen
- Accurately prepare final bills for guests and efficiently process payments on the system and store bills securely
- Be aware of any guest dissatisfaction and immediately take action to resolve
- Clear and set tables in accordance with standard operating procedures
- Ensure the highest level of hygiene and food safety, ensuring all foods are labelled correctly
- Perform opening and close down procedures
- Communicate effectively with all internal customers e.g. Heads of Departments and staff members
- Be responsible for ensuring the mis en place for service e.g. cutlery, crockery, glassware, condiments, fruits, juices etc are re-stocked for service
- Strictly adhere to company rules regarding fire and health & safety, as per hotel standards
Our ideal candidate will have:
- Excellent communication skills
- A friendly positive attitude and a desire to learn
- A focus on customer service and the guest experience
- A strong work ethic
- Passion for the job and ambition to succeed
- A collaborative approach to teamwork and adaptability
- Food & Beverage experience and basic wine knowledge
- Experience in a three star hotel (preferable but not essential)
Employee Benefits
- £22,880pa (£11.00 per hour) plus service charge tips
- Subsidised live-in accommodation
- Leisure membership of our award winning SenSpa facilities
- Complimentary canteen with hot dishes daily
- Paid day off on your birthday
- Training & development opportunities
- Hotel and restaurant discounts within the group
- Generous Friends & Family discounts in our group hotels, spa, spa boutique and restaurants
- Referral bonus for introducing a friend
- Employee Assistance Programme through Hospitality Action
- Long serving staff enjoy enhanced holiday entitlement & annual celebratory dinner
- Pension; eligible team members benefit from a NEST pension scheme
- Free parking on-site
