Job Vacancies

Breakfast Waiter/Waitress

Type – Full time (35 hours per week) or Part time (25 hours per week), Monday to Friday (no weekends), working straight shifts from 6.00am.

Reports to – Restaurant Manager

Location – Careys Manor Hotel. Located in the beautiful village of Brockenhurst, nestled between the New Forest National Park and the Solent. With 77 plush bedrooms and suites, the award-winning SenSpa and 3 onsite restaurants, we pride ourselves on our friendly staff and attentive service.   Situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London. The New Forest is a lovely setting with ponies, deer and other animals roaming throughout the Forest and its villages, and beautiful surroundings.  Our employees benefit from a close teamwork environment, reward schemes and opportunities for personal development.

Summary of the job

We are looking for a waiter/waitress to assist with breakfast service at Careys Manor hotel.  This is a fantastic opportunity to develop your hospitality skills alongside a professional, customer-focused breakfast team.  You will be part of a team delivering a co-ordinated and seamless breakfast provision, providing a warm welcome with exceptional service delivery, all in accordance with company and safety standards.  The Breakfast Manager will offer hands-on support, training and guidance, enabling a strong sense of team work and collaboration.

Main responsibilities:

  • Meet and greet guests and provide excellent customer service at Breakfast in accordance with the Company standards
  • Excellent knowledge of menu items, ingredients, allergens and pricing
  • Taking guest orders accurately and efficiently ensuring clear communication with the kitchen
  • Accurately prepare final bills for guests and efficiently process payments on the system and safely store bills
  • Be aware of any guest dissatisfaction and immediately take action to resolve
  • Clear and set tables ready for service in accordance with standard operating procedures
  • Be responsible for ensuring the mis en place for service e.g. cutlery, crockery, glassware, condiments, fruits, juices etc are re-stocked for service
  • Strictly adhere to all rules relating to fire, hygiene and health & safety, as per hotel standards
  • Ensure food safety standards are met at all times, ensuring all foods are date labelled correctly, and this is adhered to at all times.

Our ideal candidate will:

  • Be friendly and engaging
  • Possess excellent communication skills
  • Take pride in their high standards of personal presentation & hygiene
  • Have a real passion for customer service and a focus on the guest experience
  • Have a good understanding of the English language
  • Be familiar with Health & Safety and Food Safety legislation

Employee Benefits

  • £14,300 – £20,020 per year per plus Service Charge tips and annual salary review
  • Free off-peak use of the spa and gym facilities
  • Free meals on duty
  • Paid day off on your birthday
  • Training & development opportunities
  • Discounts off hotel stays, restaurants, spa services and products
  • Friends and family discounts
  • Referral bonus for introducing a friend
  • Enhanced annual leave for long service (5 years+)
  • Free access to an Employee Assistance Programme
  • Pension scheme
  • Free onsite parking