Job Vacancies

Bar Assistant

Type – Full time, permanent (40 hours per week), 5 days out of 7 on a rota basis

Reports to – Head Sommelier & Beverage Manager

Location – Careys Manor Hotel. Located in the beautiful village of Brockenhurst, nestled between the New Forest National Park and the Solent. With 77 plush bedrooms and suites, the award-winning SenSpa and 3 onsite restaurants, we pride ourselves on our friendly staff and attentive service. Situated 5 minutes’ walk from Brockenhurst Village and train station with excellent rail links to Bournemouth, Southampton and London. The New Forest is a lovely setting with ponies, deer and other animals roaming throughout the Forest and its villages.

We require an exceptionally polite and courteous individual to help us achieve outstanding customer service for guests using the hotel lounge and bar. Naturally a highly motivated individual, you will be unashamedly passionate about wine and mixology, always keen to provide guests with an enchanting and memorable experience. You will have the ability to communicate with flair, conversing fluently and confidently with guests. You will provide a prompt and efficient service, with the aim of always exceeding customer expectations. In addition, the role involves assisting with weddings and banqueting, afternoon teas and special events.

Main Responsibilities:

  • Follow opening and closing procedures, ensuring the bar is always hygienic, stocked and ready for the next service
  • Maintain a clean, tidy bar and surrounding area
  • Provide an entertaining and memorable experience, advising the guest on cocktails, wines and beverages to compliment their meal or palate, upselling where opportunities arise
  • Maintain high standards of guest care and ensure that the guest’s expectations are always exceeded
  • Ensure accurate billing
  • Be aware of any guest dissatisfaction and immediately take action to resolve
  • Strive to achieve/exceed departmental targets
  • Serve alcoholic beverages in line with licensing laws
  • Ensure the correct handling, use of, storage and cleaning of all liquor service equipment
  • Strictly adhere to company rules regarding fire and health & safety, as per hotel standards

Our ideal candidate will have:

  • Previous F&B experience in a similar role, preferably 3-5 star hotel
  • High knowledge of fine wine, spirits and cocktails (ideally WSET qualification or equivalent)
  • Excellent interpersonal and up-selling skills
  • A friendly positive attitude and a desire to learn
  • A focus on customer service and the guest experience
  • A strong work ethic and be a team player
  • Able to work well under pressure
  • Passion for the job and ambition to succeed
  • Excellent level of English

Employee Benefits:

  • Up to £23,920.00 per year plus Service Charge tips and annual salary review
  • Free off-peak use of the spa and gym facilities
  • Free meals on duty
  • Paid day off on your birthday
  • Training & development opportunities
  • Complimentary hotel and spa experiences offered as part of your training
  • Discounts off hotel stays, restaurants, spa services and products
  • Friends and family discounts
  • Referral bonus for introducing a friend
  • Enhanced annual leave for long service (5 years+)
  • Free access to an Employee Assistance Programme
  • Pension scheme
  • Free onsite parking

If this sounds interesting to you, we would love to hear from you! Please apply with a CV and covering letter via the link below.