Guest Information

Arrival / Departure

Bedrooms are normally available from 3.00pm. On departure please settle your account and check out of your room by 11.00am after which time your temporary membership of the Careys Manor leisure club and SenSpa ceases.

Parking

Complimentary Car Parking is available onsite. One Tesla Universal Charger is available. 

Children

All Leisure and Spa facilities, including the swimming pool are for use by those aged 16 years and over. This includes the swimming pool, hydrotherapy pool and all wet areas as well as the gym and relaxation rooms.

Our Knightwood rooms or Oakwood rooms can accommodate a maximum of 2 adults with up to one child. Interconnecting rooms are subject to availability and must be requested at the time of booking. Children under the age of 16 years old sharing a room with adults will be charged £35 per person per night
including breakfast. Children in their own room will be charged full price. An extra bed or baby cot is available upon request but needs to be confirmed at the time of reservation to guarentee availability. Children aged 3 years old or under can stay for free using existing beds or own travel cot in our Knightwood or Oakwood rooms only.

The minimum age to dine in Cambium is 8 years old and 12 years old at The Zen Garden. Children of all ages are welcome to dine in Le Blaireau where a children’s menu is available.

SenSpa at Careys Manor Hotel

All guests at Careys Manor Hotel & SenSpa can enjoy complimentary use of the Leisure Club facilities. This includes use of the swimming pool, sauna, steam room, Jacuzzi and gym. All guests staying in the hotel can also upgrade to use the spa facilities in SenSpa including: a state of the art hydrotherapy pool experience showers, ice room, 4 thermal rooms and relaxation areas.

Please note: Due to social distancing measures in place, use of the spa facilities, swimming lanes and treatments must be booked in advance as we cannot guarentee availability on the day.

Help protect our planet

A pair of fluffy slippers is a lovely touch when you visit a hotel but with thousands of pairs ending up in landfill every year we’ve decided to take action. When you visit Careys Manor Hotel & SenSpa, please bring your own slippers and flip flops and help minimize the amount of single-use plastics that are destroying our natural environment.

Cancelation Policy

  • At the time of booking, a deposit equivalent to the value of the first night’s stay will be payable.
  • If you need to cancel due to COVID-19 and have given 48 hours notice prior to your arrival date, your deposit will either be refunded or we can transfer your booking to another suitable date.
  • If you need to cancel or amend your booking within 48 hours of arrival due to COVID-19, we can transfer your booking to another suitable date. Please note however, rates may differ between your chosen dates.
  • Any cancellations or amendments within 48 hours that are not as a direct result of COVID-19, will result in our retaining the charge for the first night of your stay.
  • For reservations made via third parties, including online travel agents, travel professionals or as part of a group booking, please contact your booking provider or meeting planner for additional information on their policies.

VAT

The VAT rate for hotel accommodation, meals and non-alcoholic beverages decreased to 5% from 15 July 2020.

Guests that paid a deposit to us before 15 July 2020 for a stay after 15 July 2020 may wish to understand whether they are entitled to a partial refund in respect of the VAT element.

Our policy is that partial VAT refunds will not be made.

The reason for this is twofold:

  1. Our advertised rates are advertised as inclusive of VAT and not at a price plus VAT. This allows a guest to have certainty about the price they will pay and the obligation to meet the VAT thereon sits solely with us. This means that if the VAT rate goes up the guest will pay no more and if the VAT rate goes down, as it has done now, the guest will not receive a refund, and;
  2. Notwithstanding the above, we hope guests will understand that we and our entire industry are enduring the biggest challenge to business survival in living memory. As such we believe that not only are we legally entitled to retain the benefit of the VAT reduction we believe that it’s the right thing to do in order to return our business to a strong footing and to protect jobs.

Reservations

Our Reservations Office is open 8.30am to 8.30pm Monday to Friday and 9am to 5.30pm on weekends and Bank Holidays. The office is closed on Christmas Day. Outside of these hours your call will be handled by our Reception Team and your enquiry will be dealt with as soon as the reservations office reopens. Our packages and best available rates can be found on our website www.careysmanor.com or www.senspa.co.uk

Saturdays are subject to a minimum of a two night stay. Minimum stay length restrictions will also apply on Bank Holidays, Christmas, New Year, Valentines and during local events.All offers are subject to availability and can be withdrawn at any time. All prices quoted are based on two adults sharing a standard room. Prices will vary depending on date and type of bedroom. Please use the 'Check Availability' button for up to date availability and prices.

Single rooms are subject to a supplement.

Complimentary stays awarded from loyalty card schemes or members incentives are available to redeem Sunday to Thursday and are strictly subject to availability, excluding bank holidays, Christmas and New Year.

Medical Advice

Should you wish to book treatments or use the spa facilities during your stay, for your own health and safety, you will be required to complete a health questionnaire. If you have had or currently have a medical condition or are pregnant, there may be restrictions as to which treatments you may or may not be able to receive. Our reservation teams will be able to discuss this with you, and in some instances, you may be asked to consult your doctor for written consent.

Prices & Availability

All rates quoted include VAT at the current rate. All our breaks and packages are subject to availability. Prices advertised are per night and based on two adults sharing a standard room. Supplements will apply for single occupancy rooms, room upgrades, on weekends, during bank holidays and local events.

Pets

With the exception of Guide dogs/ Assistance dogs Careys Manor Hotel & SenSpa operate a strict no pet policy.

Smoking

The hotel operates a strict no-smoking policy in all bedrooms and public areas. Breach of this policy will result in charges equal to any revenue lost from not
being able to re-let the room.

Accessability

Please read our accessibility statement here. Please contact the reservations team to discuss your requirements in more detail. Click here for more information about accessible facilities at SenSpa.
 

Greenclose Limited and our sister hotels

Careys Manor Hotel & SenSpa is owned by parent company Greenclose Limited, based in Lymington, New Forest. We have two sister hotels, the Montagu Arms in Beaulieu, New Forest and The Imperial Hotel in Wales.

For more information on Greenclose Limited and our sister hotels, please click on the logos below: 

Greenclose

Registered Office
Greenclose Ltd
Pennington House
Lymington
Hampshire
SO41 8AA
United Kingdom

The Imperial Hotel

The Imperial Hotel,
The Promenade,
Llandudno,
Wales,
LL30 1AP
United Kingdom

Montagu-Arms-Logo

The Montagu Arms Hotel
Palace Lane
Beaulieu
Hampshire
SO42 7ZL
United Kingdom

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