Gift voucher FAQs
How long will the voucher be valid for?
Vouchers are valid for 12 months from issue.
Our vouchers can be delivered by email or by post. Vouchers sent via the post will be packaged in a presentation wallet, together with a beautiful Careys Manor Hotel & SenSpa brochure. FREE 1st class delivery is available (2-3 working days), as well as next day special delivery (order before 1pm) which is charged at £6.90.
Vouchers requested by email are great for last minute shopping. You will receive an order confirmation immediately after placing your order. Your e-voucher will then follow in a separate email (within 4 hours when ordred between 8am and 6pm) for you to print off and package as you wish.
For delivery in time for Christmas, please order by 2pm on Thursday 20th December for 1st class delivery, by 2pm on Thursday 20th December for next day special delivery. E-Vouchers can be ordered up until 3pm on 24th December.
I've just received a gift voucher as a present, how do I make a booking?
Please call the reservtaions team on 01590 624467 and quote your voucher number.
Do I need to bring my gift voucher with me on the day of my booking?
Please hand your voucher in to our reception staff on arrival for the services against which you wish to redeem this voucher, otherwise you will be charged the full amount.
Can I get a refund on my gift voucher?
Vouchers are non-refundable, non-redeemable for cash and must be surrendered to us before the date that it is shown as valid.