Guest Info : Our Covid-19 Secure Pledge : Covid-19 Secure Hotel Stays - FAQs

COVID-19 Secure FAQs

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Due to the COVID-19 restrictions currently in place, some of our dining options are unfortunately limited or not available. In accordance with social distancing measures, socially distanced outdoor dining areas have been created and are available for you to enjoy breakfast, lunch, snacks, drinks and dinner al fresco. The Zen Garden Restaurant remains closed and we have extended our in-room dining options. Cambium is open as is Le Blaireau and Afternoon Tea bookings We are now taking for all residents and non-residents from Monday 6th July. Takeaway picnics will be available for residents to pre-order via our website or at the hotel during your stay. Cash will not be accepted and credit/debit card details will be required for contactless payments.

SenSpa is now open for treatment bookings. As per government guidance our saunas and steam rooms will remain closed until further notice, but the swimming pool, hydrotherapy pool and gym is open for spa members and Careys Manor Hotel residents. Until the government has advised when we can safely reopen thermal rooms, we unfortunately cannot take bookings for non-resident spa day packages at this time.

Having the New Forest as our playground provides many opportunities for social distancing activities such as hiking, cycling, canoeing and much more! Speak to our Reservations team to book your activity.

We have updated our reservation and cancellation policy to provide you with more flexibility and peace of mind when booking accommodation at the hotel. For new bedroom reservations booked directly with Careys Manor Hotel for travel dates between 4th July and 31st December 2020, the following policy applies: At the time of booking, a deposit equivalent to the value of the first night's stay will be payable. If you have to cancel due to COVID-19 and have given 48 hours notice prior to your arrival date, your deposit will either be refunded or we can transfer your booking to another suitable date. If you need to cancel or amend your booking within 48 hours of arrival due to COVID-19, we can transfer your booking to another suitable date. Please note however, rates may differ between your chosen dates. Any cancellations or amendments within 48 hours that are not as a direct result of COVID-19, will result in our retaining the charge for the first night of your stay. For reservations made via third parties, including online travel agents, travel professionals or as part of a group booking, please contact your booking provider or meeting planner for additional information on their policies.

We politely request that if you are displaying any symptoms of illness that you call us to postpone your stay. These include a high temperature, and a new and persistent cough. We have thermometers at reception should you feel concerned at any point during your stay. Any of our guests or visitors displaying COVID-19 symptoms may be asked to leave the premises or be provided with a quarantine facility, dependent on the severity of your symptoms.

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