Guest Info : Our Covid-19 Secure Pledge

Our covid-19 Secure Pledge

Stay with confidence.

Steve Woodrow - Careys Manor HotelIn the recent months, we have all faced unprecedented challenges as a result of COVID-19. The well-being of our guests and teams has always been of utmost importance to us and this has never been more true than it is now.

As we welcome you back to our hotel from early July (subject to Government guidance), we are committed to operating to the highest levels of health and safety vigilance, providing you with the safest, most comfortable and flexible experience whilst enjoying the high standard of service expected of Careys Manor Hotel & SenSpa.

We have devised a health and safety program in accordance with the HM Government, Public Health England and specialist advice from UK Hospitality – our support partner. Due to the constantly changing nature of this guidance, our internal operating practices and procedures will be continuously reviewed and updated as necessary.

We know we are living and working through challenging times, however, we want to reassure you that when coming to visit our Hotel and the beautiful New Forest National Park, we are ready for you. Whilst our doors have been shut since late March, we have been supporting the NHS and key workers and are prepared for the changes needed to provide a safe and secure guest experience when we re-open.

If you do have questions or concerns please do not hesitate to contact us on 01590 623551 or by emailing us at 

My teams and I look forward to welcoming you back to Careys Manor & SenSpa soon.

Steve Woodrow

Steve Woodrow – Area General Manager


Our Teams

  • The health and safety of our team has been of the utmost importance during these times. All team members will undergo mandatory health and safety training, including enhanced cleaning protocols and personal hygiene training, ensuring a safe working environment.
  • We have also introduced 'Health and Safety Ambassadors', to implement and oversee all new practices, procedures and training. 
  • All team members will, upon returning to work, be required to have their temperature checked on a daily basis and must stay at home and follow official guidance on self-isolating should they feel unwell.
  • All team members will be required to sanitise their hands at regular intervals. 
  • All team members will be required to wear PPE as appropriate.
  • All teams will follow a policy of no physical contact and maintain social distancing, wherever possible.

Our Guests

  • All guests will be sent a pre-check-in form prior to arrival and are required to fill this in and return to the hotel before their check-in date.
  • We will kindly ask you to take your temperature on arriving at the Hotel. Should you show signs of a high temperature, we will have to ask you to leave the hotel.
  • Should you become unwell during your stay and are showing symptoms of COVID-19, we will provide you with a quarantine facility (guest bedroom).
  • Our usual valet parking service will not be available meaning all guests are required to park their own cars.
  • Cash will not be accepted and credit/debit card details will be required for contactless payments.
  • Helpful signage will be placed around public areas to aid social distancing and we kindly ask guests to respect these measures.
  • Social distancing will be observed throughout the hotel, with reduced capacity in relevant locations, e.g. lobby areas, dining, and closure of some services e.g. spa facilities. 
  • The Hotel Manager is responsible for all aspects of our ‘COVID-19 Secure’ operating plan. You can contact the Duty Manager at any time prior to, and during your stay, should you have concerns related to this or any other matter.

Our Suppliers & Partners

  • We will be receiving visitors and contractors to site by appointment in advance only.
  • Any deliveries will only be received at the ‘goods delivery door’ and suppliers may not enter the premises unless they have an appointment or are authorised to do so.
  • Access to back of house areas are restricted to staff only.

Health & Hygiene

We are delighted to confirm we are taking hotel bedroom reservations from Saturday 4th July onwards. We have elevated our rigorous cleaning procedures for all areas of the hotel and introduced additional safety measures.

Public areas

  • Increased cleaning and disinfecting of common touch points, e.g. lobby areas, public bathrooms, dining chairs/tables and will sanitise areas using a virucidal/bactericidal disinfectant fogger.
  • Hand sanitising stations will be in place throughout the hotel.
  • Useful signage will be in place to uphold social distancing measures.
  • Non-essential items will be removed to reduce cross-contamination. e.g magazines and board games.

 

Guest Bedrooms

  • Your bedroom will be cleaned with extra care and sanitised using a virucidal/bactericidal disinfectant fogger.
  • Non-essential items will be removed to reduce any contamination risk.
  • We have placed individual amenity bottles in bedrooms, please feel free to take any away that are partly-used as they will be disposed of when you depart
  • Please use your bedroom toilet rather than toilets in public areas
  • Please wash your hands when returning to your bedroom
  • Housekeeping will be available on a request basis only and we kindly ask guests to vacate their room and ventilate prior to our housekeeping teams entering.

Covid-19 Information For Guests

Hotel Services

Due to the COVID-19 restrictions currently in place, some of our activities, services and facilities are unfortunately limited or are not available.

Dining

  • In accordance with social distancing measures, we have decided to temporarily close Le Blaireau and The Zen Garden Restaurant and extend our in-room dining options.
  • Socially distanced outdoor dining areas have been created and are available for you to enjoy breakfast, lunch, snacks, drinks and dinner al fresco.
  • Cambium will remain open for residents only from 12pm-9.30pm and with a reduced number of tables.
  • We are now taking Afternoon Tea bookings for all residents and non-residents from Monday 6th July. Make a Booking Online
  • Takeaway picnics will be available for residents to pre-order via our website or at the hotel during your stay.
  • Cash will not be accepted and credit/debit card details will be required for contactless payments.

 

SenSpa

We are very much wanting to open our Spa, however, the Government has not yet released any guidelines or policies on the safe re-opening and running of spa facilities, so our current plan is that SenSpa will remain closed until further notice. We will be reviewing any information as it is released and will keep you updated as we know more.  In the meantime, we have a created an array of in-room pamper kits so you can still enjoy a SenSpa experience during your stay. 

 

Weddings & Events

We really want to host and look after your wedding or special event this summer, however, we are currently waiting for Government updates on larger event gatherings. We will be reviewing any information as it is released and will keep you updated as we know more. Thank you to those Brides and Grooms that have worked with us to move their celebrations to 2021.


Outdoor Activities

Having the New Forest as our playground provides many opportunities for social distancing activities such as hiking, cycling, canoeing and much more! Speak to our Reservations team to book your activity.

Covid-19 Updates

Flexible Booking

We have also updated our reservation and cancellation policy to provide you with more flexibility and peace of mind when booking accommodation at the hotel. 

For new bedroom reservations booked directly with Careys Manor Hotel for travel dates between 4th July and 31st December 2020:

  • At the time of booking, a deposit equivalent to the value of the first night's stay will be payable.
  • If you need to cancel due to COVID-19 and have given 48 hours notice prior to your arrival date, your deposit will either be refunded or we can transfer your booking to another suitable date.
  • If you need to cancel or amend your booking within 48 hours of arrival due to COVID-19, we can transfer your booking to another suitable date. Please note however, rates may differ between your chosen dates. 
  • Any cancellations or amendments within 48 hours that are not as a direct result of COVID-19, will result in our retaining the charge for the first night of your stay.
  • For reservations made via third parties, including online travel agents, travel professionals or as part of a group booking, please contact your booking provider or meeting planner for additional information on their policies.

Our Community

Room To Reward

We have pledged hotel stays to volunteer recognition charity Room To Reward  to say ‘thank you’ to inspirational volunteers who gave up their time to make a difference to those who most needed it during the Covid-19 pandemic.

Love The Forest

To protect humanity, we must protect nature. Our home in the New Forest is also home to ancient trees and an abundance of wildlife from grazing ponies to rare bird species. That’s why every time you stay at Careys Manor, £1 is donated to The New Forest Trust’s ‘Love the Forest’ scheme who raise funds for conservation and education projects to preserve our natural surroundings for many generations to come.


As Careys Manor Hotel & SenSpa closely monitors the global situation, we will continue to stay in touch and provide you with updates as they become available. 

Thank you for your continued loyalty and we look forward to welcoming you back to the hotel.

Click here for COVID-19 Secure Hotel FAQs

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