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Luxury Bedrooms at Careys Manor Hotel & SenSpa

Accessibility Statement for Hotel Residents

Careys Manor Hotel and Spa offers accessible leisure facilities and luxurious bedrooms and an environment for pure relaxation and rejuvenation in The New Forest, Hampshire. 

Pre arrival

  • Prior to arrival guests will be able to speak with a member of reservations team in order to confirm requirements and general suitability of Careys Manor Hotel and SenSpa
  • You can contact us via telephone, fax, email or post
  • Large print information and confirmation letter is available on request
  • Good bus and train links serve the local town of Brockenhurst
  • The hotel is able to arrange collection from main line rail/bus stations and accessible taxis are widely available
  • Directions to the hotel can be found by clicking here

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  • Accessible parking and drop off area are available, assistance with luggage is also available
  • Car park surface is gravel/tarmac
  • Route from disabled parking has no steps and is lit

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Entrance and reception

  • The main hotel entrance has steps
  • Entrance from disabled parking has no steps but 1 door +1 automatic door
  • Entrance is lit all times
  • Entrance to reception has no steps but a slight incline
  • Reception floor is glossed wood and suitable for wheelchairs
  • Seating is available in reception area

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Public areas

  • Public toilet with baby change facilities
  • Disabled toilet in the spa
  • Bar, lounge and conference rooms are accessible by wheelchair
  • Entrance to one or more bedrooms with no steps
  • Corridors are lit all times
  • Stair case to 1st and 2nd floor
  • Lift via spa to 1st floor

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  • All restaurants can cater for special dietary requirements on prior request (Sugar free, gluten free, lactose free, low potassium, low sodium, nut free, additive free, organic, vegetarian, vegan)
  • Individual support is available for guests in all restaurants
  • All meals can be cut up for ease of eating, food may also be pureed/thickened if needed in all restaurants
  • We provide 24h in room dining should you wish to eat from the comfort of your room.

 Main restaurant

  •  Accessible by wheelchair
  •  No steps

 La Blaireaus

  •  Accessible by wheelchair
  •  No steps but high thresholds

 Zen Garden

  •  Accessible by wheelchair via spa reception
  •  No steps

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  • Bedroom furniture can be re-arranged on request
  • Bedroom with non-allergenic bedding on request
  • All rooms ensuite
  • Bath with shower over
  • Laundry service available
  • More lightning options available in rooms on request (extra lamps available)
  • All rooms have remote controlled TVs
  • Internet access available in bedrooms
  • All rooms have telephone
  • Tea and coffee making facilities in all rooms
  • Mini-fridges available on request
  • Patios not accessible by wheelchair (1 step to patio)
  • Elephant feet available to raise the bed on request
  • Bath board available on request
  • Bath seat available on request
  • Raised toilet seat available on request
  • Shower step available on request
  • Detachable hand rail available on request

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  • Spa Reception  -  Access via ramp to spa reception
  • Massage / Facials - Ground floor treatment rooms are accessed via ramp from spa reception. Massage couches can be hydraulically lowered to wheelchair height or lower. Please inform us when you book so that we can reserve an appropriate room and allow extra therapist time or arrange additional assistance. Pure Spa Treatments are not suitable as access is via stairs on 2nd floor hydrotherapy area and the hammam slabs on which the treatments are given are at fixed height.
  • Manicures/Pedicures -Our manicure room is situated up several stairs which are inaccessible to wheelchairs and challenging for guests who struggle with stairs. Please advise our reservationist when you book so that we can reserve an appropriate room for you to have your manicure or pedicure.
  • Swimming Pool - Accessed via spa reception on the ground floor. Hoist is available. Please give us prior notice so that trained staff are on hand to assemble the hoist and provide assistance.
  • Hydrotherapy pool - On ground floor in hydrotherapy hall  and accessed via swimming pool. Please give us prior notice so that trained staff are on hand to assemble the hoist if required and provide assistance
  • Hydrotherapy sauna - Access on ground floor in hydrotherapy hall
  • Hydrotherapy steam - Access on ground floor in hydrotherapy hall
  • Experience Showers  - Access on ground floor in hydrotherapy hall
  • Relaxation rooms -  Access via lift at Zen Garden
  • Disabled Toilet/Shower - Access via lift at Zen Garden.
  • Gymnasium  - Access via lift at Zen Garden
  • Studio  - Access via lift at Zen Garden
  • Facilities which are inaccessible with a wheelchair:
  • Pool side sauna - We do not recommend this for wheelchair users as the passageway by the pool which accesses the sauna is rather narrow.
  • Poolside steam room - We do not recommend this for wheelchair users as the passageway by the pool  which accesses the steam room is rather narrow.
  • Laconicum - No lift. The only access is via stairs to second floor hydrotherapy area.
  • Tepidarium - No lift. The only access is via stairs to second floor hydrotherapy area.
  • Rhassoul -  No lift. The only access is via stairs to second floor hydrotherapy area.

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Grounds and garden

  • Gravel paths
  • Front garden wheelchair accessible
  • Small back garden wheelchair accessible
  • Several areas throughout gardens have accessible seating areas

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General Accessibility

  • Staff on hand to assist 24 hours a day
  • Emergency evacuation procedure for guests with disabilities (please notify on arrival if assistance on evacuation needed)
  • Assistance dogs accepted on previous notice
  • In accordance with legislation smoking is not permitted in the hotel
  • Mobile phone signal with most providers is strong in the area
  • The fire alarm system is bells and sirens and does not have flashing lights. Assistance is given if evacuation is necessary
  • The bells and sirens will ring continuously if evacuation is needed if you require assistance for evacuation please notify us on arrival

Future Plans

  • Low level reception desk
  • Public disabled toilets
  • Accessible guest room
  • Develop higher accessibility within the hotel and on the grounds

We welcome your feedback to help us continuously improve and develop. To book any of our packages or hotel special offers or for more information please call 01590 624467.

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